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  • Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
    • Healthcare
    • E-Commerce
  • About Us
    • Company
    • Join Us
  • Resources
    • Featured Article
      • English
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Schedule a Demo

Banking & Finance
Secure. Scalable. Personalized.

Reach the right customers at the right time, at scale with WIZ Talkbot.

Schedule a Demo

WIZ Solutions for the Banking & Finance Industry

Changing customer expectations and new Fintech market entrants are inspiring a technological awakening in the traditional banking and finance industry. Today’s customer expect quick, efficient and hyper-personalized service at the right time. WIZ AI helps banks serve their clients better, enhance the customer experience at scale, grow revenues, cut cost and manage risk.

0 %

Automated debt collected

40 %

Reduction in hold time

0 %

Improvement in Net Promoter Score (NPS)

30 %

Expected cost savings

WIZ Talkbot Solutions For The Entire Customer Journey

Customer Outreach

TELE-SALES / LEAD GEN

Financial Product Promotion

Outbound lead generation to bank customers to sell new promotional financial products.

AUTO RE-CONTRACTING

Re-contract pre-expiring plans

Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.

DYNAMIC COLLECTION

Late Credit Servicing

Negotiate and obtain payment commitment from customers, including date and mode of payment.

Customer Care

CUSTOMER SUPPORT

Sophisticated Guidance

Through conversation, help customers navigate their requests. Together with bank’s other omni-channel services, customer service is more effective.

CARDS SERVICING

Card de/activation

Prompt customers to activate their new cards. Verify transactions with customers for fraud and deactivate their cards.

COURTESY REMINDER

Pre-due Payment

Remind customers about upcoming payments or credit that is pre-due.

Customer Retention

TRANSACTION VERIFICATION

Limit Authorization Checking

Check with CFO and Controller to verify authorization before payment is made out, with identify verification.

WEALTH PURCHASE

Representation & Compliance Notification and Verification

Onboard customers and maintain service quality by ensuring customers have the T&Cs of the financial product purchased.

INTERACTIVE FEEDBACK

Free-flowing Conversation Questionnaires

Perform market or customer service quality surveys through tele-conversation is fast and convenient.

WIZ Talkbots Are Customizable To Your Specific Needs

Connect With One Of Our Experts Today!

Its like having whole teams of your best bankers!

Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.

Listens like a human

Supports ASEAN Languages

Understands what your customer is saying without relying on keywords.

Speaks like a local

Realistic Conversational Experiences

Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.

Logs like a bot

Smart Handovers to Human Agents

It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.

WIZ Talkbot Capabilities

Unlocking deep customer data

WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.

Integrated Marketing

Accurate Business Insights

Customer Segmentation

Real-Time Decisions

Market Sentiment Analysis

Planning & Forecasting

Security & Privacy is our number 1 priority

Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.

Our security team is actively involved in design for all major projects.

WIZ solutions can be deployed in your cloud or on premises.

We perform regular security scans and audits.

Wiz Security & Privacy

Increase Customer Satisfaction Now

While heightening productivity, lowering costs, and accelerating growth. (It's a win-win!)

Schedule a Demo

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Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

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Email

  • marketing@wiz.ai
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