Banking & Finance Secure. Scalable. Personalized.
Reach the right customers at the right time, at scale with WIZ Talkbot.
WIZ Solutions for the Banking & Finance Industry
Changing customer expectations and new Fintech market entrants are inspiring a technological awakening in the traditional banking and finance industry. Today’s customer expect quick, efficient and hyper-personalized service at the right time. WIZ AI helps banks serve their clients better, enhance the customer experience at scale, grow revenues, cut cost and manage risk.
0
%
Automated debt collected
40
%
Reduction in hold time
0
%
Improvement in Net Promoter Score (NPS)
30
%
Expected cost savings
WIZ Talkbot Solutions For The Entire Customer Journey
Customer Outreach
TELE-SALES / LEAD GEN
Financial Product Promotion
Outbound lead generation to bank customers to sell new promotional financial products.
AUTO RE-CONTRACTING
Re-contract pre-expiring plans
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
DYNAMIC COLLECTION
Late Credit Servicing
Negotiate and obtain payment commitment from customers, including date and mode of payment.
Customer Care
CUSTOMER SUPPORT
Sophisticated Guidance
Through conversation, help customers navigate their requests. Together with bank’s other omni-channel services, customer service is more effective.
CARDS SERVICING
Card de/activation
Prompt customers to activate their new cards. Verify transactions with customers for fraud and deactivate their cards.
COURTESY REMINDER
Pre-due Payment
Remind customers about upcoming payments or credit that is pre-due.
Customer Retention
TRANSACTION VERIFICATION
Limit Authorization Checking
Check with CFO and Controller to verify authorization before payment is made out, with identify verification.
WEALTH PURCHASE
Representation & Compliance Notification and Verification
Onboard customers and maintain service quality by ensuring customers have the T&Cs of the financial product purchased.
INTERACTIVE FEEDBACK
Free-flowing Conversation Questionnaires
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
WIZ Talkbots Are Customizable To Your Specific Needs
Its like having whole teams of your best bankers!
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Listens like a human
Supports ASEAN Languages
Understands what your customer is saying without relying on keywords.
Speaks like a local
Realistic Conversational Experiences
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
Logs like a bot
Smart Handovers to Human Agents
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
Unlocking deep customer data
WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Security & Privacy is our number 1 priority
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.
Our security team is actively involved in design for all major projects.
WIZ solutions can be deployed in your cloud or on premises.
