Changing customer expectations and new Fintech market entrants are inspiring a technological awakening in the traditional banking and finance industry. Today’s customer expect quick, efficient and hyper-personalized service at the right time. WIZ AI helps banks serve their clients better, enhance the customer experience at scale, grow revenues, cut cost and manage risk.
Outbound lead generation to bank customers to sell new promotional financial products.
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
Negotiate and obtain payment commitment from customers, including date and mode of payment.
Through conversation, help customers navigate their requests. Together with bank’s other omni-channel services, customer service is more effective.
Prompt customers to activate their new cards. Verify transactions with customers for fraud and deactivate their cards.
Remind customers about upcoming payments or credit that is pre-due.
Check with CFO and Controller to verify authorization before payment is made out, with identify verification.
Onboard customers and maintain service quality by ensuring customers have the T&Cs of the financial product purchased.
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Understands what your customer is saying without relying on keywords.
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
WIZ Talkbots accurately recognize and log customer intent from unstructured call data.Our client dashboard gives you access to deep real-time insights into customer communications.React quickly to sudden issues, identify gaps in customer experience and more.
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.