QA Coverage
100% Reviewed
Every conversation can be evaluated against your QA scorecard.
Quality Management
QUALITY MANAGEMENT
Full QA Coverage with Compliance Intelligence.
Tag Accuracy
90%+ Precision
Classify calls by issue, risk, outcome, sentiment, and root cause.
Compliance Check
Auto-Verified
Detect missing disclosures, prohibited wording, SOP gaps, and policy breaks.
Find the Risks Humans Miss
QM combines keyword inspection, audio inspection, semantic inspection, SOP checks, and ticket review into one AI-powered quality scorecard.
Sensitive Words and Must-Says
Detect profanity, sensitive topics, missing disclosures, polite-language gaps, and required script items.
Speaking Quality and Emotion
Review duration, dialogue turns, speech rate, pauses, interruptions, volume, and negative emotion from agent or customer.
Key Process Execution and Must-Mention Items
Use AI analysis to check whether required SOP steps were followed and must-mention items were included.
Duration
5m 55s
Sentiment
Positive
Score
92.5
From Call Import to Same-Day QA Action
QM reviews every customer call, verifies compliance checks, and turns tag accuracy into same-day QA action.
Import and Score Every Call
Bring in recordings by API, manual upload, or scheduled batch import, then process audio through speech recognition, AI analysis, and scoring rules.
Alert the Right Follow-Up
Compliance gaps trigger review, low scores trigger coaching, customer dissatisfaction triggers recovery, and repeated issues trigger process fixes.
Improve the QA Model
Reviewed cases can be used to tune scoring accuracy, policy alignment, and the next round of one-hour monitoring.
Show One Compliance Review
Add a screenshot or 10-second demo when approved media is ready.
One-Hour Monitoring View
Scores, compliance flags, root causes, and trends.
Compliance Flag
Missing disclosure detected and tagged.
Bring your workflow, Test reliability
Share the workflow, market, and call volume. We will map the right path.