Security Bank WIZ.AI Partnership: Transforming Customer Engagement
Strategic collaboration brings conversational AI innovation to Philippine banking
Security Bank and WIZ.AI Formalize Strategic Partnership
Security Bank has formalized a strategic partnership with WIZ.AI, marking a significant milestone for both organizations. The partnership focuses on delivering innovative, technology-driven customer experiences through conversational AI.
The signing ceremony took place at Security Bank Centre in Makati City. With WIZ.AI as a leading provider of artificial intelligence-powered voice solutions, this partnership aims to strengthen the Bank’s digital transformation initiatives.
What Security Bank WIZ.AI Partnership Means for Philippine Banking
The partnership represents a convergence of two key strengths. First, Security Bank brings its customer-centric banking philosophy. Second, WIZ.AI contributes its cutting-edge conversational AI capabilities.
Key Technologies Deployed:
- Advanced natural language processing
- Voice automation technologies
- Omnichannel customer engagement solutions
Through this collaboration, the Security Bank will be able to improve efficiency and responsiveness. Customer experience will be enhanced across key service touchpoints. However, the initial focus will be on collections operations.
Leadership Perspectives on the Security Bank WIZ.AI Partnership
Security Bank’s Vision for Better Banking
“At Security Bank, our mission has always been to provide BetterBanking,” said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head at Security Bank. “Our promise is rooted in understanding our customers’ needs. We deliver solutions that make a real difference.”
“With WIZ.AI, we aim to improve our collections efficiency. We achieve this through seamless human-bot synergy. This maintains personalized service while leveraging intelligent automation.”
WIZ.AI’s Commitment to Southeast Asia
Jianfeng Lu, Founder and CEO of WIZ.AI, echoed this vision: “Our partnership with Security Bank reinforces our commitment. We empower enterprises across Southeast Asia with secure, scalable AI.”
“Security Bank’s dedication to BetterBanking aligns with our ‘local-first’ vision. Consequently, we leverage advanced LLM-powered voice automation. This delivers customer experiences that are both efficient and culturally attuned.”
“We are excited to support the Bank. Together, we will enhance collections performance. Furthermore, we will set new standards for intelligent customer engagement in the Philippines.”
How AI Will Transform Customer Engagement
This initiative builds on Security Bank’s broader digital transformation roadmap. The roadmap focuses on maximizing investments in data and automation. Moreover, it explores new applications of AI to enhance service delivery.
Benefits for Security Bank
The partnership validates WIZ.AI’s technology effectiveness. Additionally, it strengthens its position as a trusted AI partner. Financial institutions seeking innovation will benefit from this collaboration.
Omnichannel Capabilities
The collaboration will leverage WIZ.AI’s omnichannel capabilities. These include telephony, chat, messaging, and email. Therefore, seamless customer journeys will be created across all touchpoints.
Both organizations are committed to implementing culturally sensitive AI solutions. These solutions align with local customer expectations. As a result, automation enhances rather than replaces the human touch in banking relationships.
About Security Bank
Established in 1951, Security Bank is one of the Philippines’ leading universal banks. It has been publicly listed with the Philippine Stock Exchange (PSE:SECB) since 1995.
The Bank’s core businesses include retail, corporate, commercial, and business (MSME) banking. Services offered include lending, leasing, foreign exchange, stock brokerage, investment banking, and asset management.
Security Bank differentiates itself as a strong, domestic, independent bank. It delivers superior customer experience in line with its BetterBanking brand promise. The Bank’s strategic alliance with MUFG Bank, Ltd., Japan’s largest bank, provides customers access to a broad global network.
For more information, visit www.securitybank.com.
About WIZ.AI
WIZ.AI is a leading voice agent company. It specializes in AI-powered omnichannel customer engagement. The mission is to build leading AI products for emerging markets.
WIZ.AI empowers enterprises to operationalize AI safely, efficiently, and at scale. The company serves Southeast Asia and beyond with advanced conversational AI platforms.
The platform combines large language models (LLM) with sophisticated natural language processing. This delivers truly human-like interactions across multiple channels. WIZ.AI’s “local-first” approach ensures culturally attuned solutions for diverse markets.
The company serves financial institutions, telecommunications providers, and enterprise organizations. They enable businesses to scale customer engagement operations while maintaining high-quality, personalized service.
For more information, visit www.wiz.ai.
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