WIZ.AI takes users’ information safety and privacy as our basic principle, we are committed to enhancing the transparency of information process, honoring your control of data and safe guarding your information security.

WIZ.AI adheres to the following privacy protection principles and is committed to providing you with more secure and reliable service:

  • 1. Security Safeguard and Reliance. We try our best to prevent your information from breach, damage or loss via effective and reasonable information security technology and administrative process;
  • 2. Reasonableness and Necessity. We will collect necessary data so that we can provide you and other users with better service in order to achieve products’ functions.
  • 3. Transparency. We endeavor to introduce our privacy policy in an easy and straightforward way and help you better understand our information process practice;
  • 4. Privacy by Design. We will follow the idea of “privacy by design” and consider privacy in all stages of product or service development, including multiple factors such as the laws, products and designs.
  • This Privacy Policy mainly explains:
  • 1. What information we collect.
  • 2. How we use that information.
  • 3. Your Rights.

We hope that you will read this Privacy Policy to understand how we collect and use information in order for you to further understand our services.

By using our service or application, you agree to the contents contained in this policy. 

Information We Collect

Based on the principle of lawfulness, fairness and necessity, we may collect, either directly or indirectly, the following information, that is necessary for the purpose of achieving the product’s function:

    • Personal data, data can relate to you, such as:

    1. Full name;

    1. Email;

    1. Phone number;

    1. Company name;

    1. Location/Time zone

    • Account information:
        • Contact information;

        • User profile;

        • Payment method

    • For integrating with other third-party services, the following information may also be collected:

    1. Facebook business manager ID

    1. WA phone number

How We Use the Information We Collect

Subject to applicable laws and regulations or agreements with you, we may use the collected information in the following ways. If we use your information for purposes beyond the following purposes, we will explain to you again and ask for consent.

    • To provide you with our services;

    • To meet your personal needs. For example, time zone settings and other personalized services;

    • Product development and optimization. For example, when our systems have malfunctions, we will record and analyze the information generated when the system crashes, so as to further optimize our services;

    • To ensure security. For example, we will use your information for identity authentication, safety precautions and other applications.

    • To ensure the security of our services, and to help us further understand the state of performance of our applications, we may record relevant information, for example, the frequency of your usage, crash logs information, overall usage and performance data.

This Privacy Policy is not intended to place any limits on what we do with data that is aggregated and/or anonymized so it is no longer associated with an identifiable user of the services.

How We Use Cookies

Cookies are small bits of information that stored by a web site on the user’s device. Cookies are a widely used industry standard and are used on most major websites.

We may collect your information via safely inserted Cookies, for purposes for recording log data. We set and access our own Cookies on the domains operated by us.

You may set or manage Cookie via your browser setting. But please be noted that you may not enjoy the best service experience and certain service may not be used if you stop using Cookie.

How to Manage Your Own Information

    1. You may access, amend and delete information provided by you during the registration of your account or other personal information when using our services. The scope and the way in which you access, amend or delete your personal information depend on the service you use.

    1. We will collect and use your information only for achieving the functions of our products or services in accordance with this policy. If you find that our collection or use of your personal information is not in accordance with the laws, administrative regulations or the agreement of both parties, you can require us to delete such information. If you find that we have collected or stored your wrong personal information, you can also require us to correct it. Please contact us via the contact details listed in this Privacy Policy.

    1. For account security purposes, we may ask you to verify your identity before we allow you to access, amend and delete relevant information.

    1. Please understand that due to technical limitations, legal or regulatory requirements, we may not be able to meet all your requests. We endeavor to respond to your requests within a reasonable period of time.

Information We Share

We will strictly limit the sharing of information in accordance with the laws and regulations, for example:

    • We may share your personal information with a third party other than our data processors with your prior consent;

    • For the purpose of external processing, we may share your personal information with third-party business partners, for example, the telecommunication service providers, who send notifications on our behalf, and require them to follow our instructions, this Privacy Policy and any other relevant confidentiality and security measures to process the above information for us and for the purposes of:
        • Providing you with our services;

        • Implementing the purpose of the section “How We Use the Information We Collect”;

        • Performing our obligations and excising our rights as provided in this Privacy Policy;

        • Understanding, maintaining and improving our services.

Should we share your personal information with third parties mentioned above, we will use encryption, anonymization or other means to protect your information security.

    • With the development of our business, when mergers, acquisitions, asset transfer or other transactions happens, we will inform you of such circumstances, and continue to protect or require new controllers to continue to protect your personal information in accordance with the applicable laws and regulations and the standard of protection which will not be lower than that under this Privacy Policy.

    • We may disclose your personal information due to the following purposes:
        • To comply with the applicable laws and regulations;

        • To comply with court decisions, rulings or requirements of other legal procedures;

        • To comply with the requirements of relevant government agencies or other relevant legally authoritative entities;

Place and Period of Information Retention

    • Where we store information

We will store your personal information collected within Singapore the territory in accordance with applicable laws and regulations.

    • Period of information retention

In general, we will retain your personal information in the shortest possible time to fulfill the purpose of collection of such information. However, for the following purposes, we may change the retention period for the purposes of compliance:

    1. To comply with the relevant laws and regulations;

    1. To comply with court decisions, rulings or requirements of other legal procedures;

    1. To comply with the requirements of relevant government agencies or other legally authoritative entities;

Should the operation of our products or service terminate, we will inform you, and delete or anonymize your personal information within a reasonable period of time.

Information Security

We take security measures to protect your information against loss, improper use, unauthorized access or disclosure. These measures take into account the sensitivity of the information we collect, process and store, and the current state of technology.

    • We will work within the reasonable security standards and use a variety of security measures to protect the security of information. For example, we will use encryption technologies (such as TLS), anonymization and other means to protect your personal information.

    • We have established a specialized management and process to ensure information security. For example, we strictly restrict the scope of personnel who can access information, and require them to comply with their confidentiality obligations and conduct audits.

    • In the event of a breach of security incident of personal information, we will activate incident response plan to prevent the expansion of such security incident and inform you in the form of push notifications, public announcements and etc.

    • Furthermore, when using passwords, ID numbers or other special access facilities on our website or application, it is also your responsibility to protect them accordingly. We strongly recommend that you do not disclose your password to anyone and change it at regular intervals.

Contact Us

If you have any questions, comments or concerns in relation to this Privacy Policy or other related matters, please contact us by email at

Changes to Privacy Policy

We may update and revise this Privacy Policy periodically to reflect changes to our data handling practices, and the updated Privacy Policy will be posted on the Website. Under such circumstances, if you continue to use our services, you will be deemed to have agreed to the updated policy.