Authentic human voice conversations are built to automate and scale engagement tasks by 2 million calls in our hour.
Powered by multi-model and generative AI for enhanced accuracy, our system continually learns from your top agent to ensure delightful customer experiences.
LLM-powered Virtual Agent maintenance offers easy development, smart inspection, and data-driven optimization and regression, enabling robust and cost-efficient AI evolutions.
Purpose-built data mining and AI models not only ensure quality inspection and compliance in customer conversations but also gather insights on Voice of Customer and agent guidance. This approach helps uncover differences among revenue and service teams, enhances productivity, and ensures the success of initiatives.
WIZ AI's intelligent virtual agents feature human-like voice interactions using proprietary voice AI, ensuring secure and credible customer conversations and task executions with generative AI on the WIZ AI Platform.
The performance of virtual agents is enhanced through robust optimization and powered by lifecycle quality control and efficiency tools. These tools cover design changes, crowd-sourced data feedback, model fine-tuning, smart inspection, and gap analytics and are integrated with human agents.
The WIZ AI Platform, featuring domain expert services and intuitive tools, empowers enterprises to develop applications for high-value scenarios. It harnesses the customization potential of LLMs while effectively mitigating issues such as misleading, hallucinatory, or irrelevant LLM responses.
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