Insurance
Conversational AI Talkbots let you always be there for your policyholders, especially when they need you the most.
WIZ Solutions for the Insurance Industry
In the hyper competitive insurance industry, timely responses could be the difference between losing a customer or gaining an advocate. When customers buy an insurance policy, they expect 24/7 coverage, and they expect the same from customer service. WIZ AI helps insurance companies to automate both their inbound and outbound call centers.
Allowing them to resolve tier-one customer service requests 24/7 and reach the right client at the right time with the right message with WIZ Talkbot outbound calls.
0
%
Automatically re-contract on existing plans
0
x
Increase in outbound call volume as compared to a human caller
0
%
Appointment setting conversion rate from cold leads
30
%
Expected cost savings compared to manual calls
WIZ Talkbot Solutions For The Entire Customer Journey
Customer Outreach
TELE-SALES / LEAD GEN
Plan / Rider Promotion
Outbound lead generation to sell plans and upsell riders.
Identify high value customers from customer intent analytics.
AUTO RE-CONTRACTING
Re-Contract Pre-Expiring Plans
Proactive reminder for upcoming renewals.
Reconnect with lapsed renewals, capture intent to renew and transfer to live agent.
INSURANCE AGENT TRAINING
Go-to-Market Training
Help agents sell better. Equip them with best-in-class objection handling skills from your curated knowledge repository.
Customer Care
POST PURCHASE ONBOARDING
Onboarding
Onboarding customers and maintaining service quality by providing a detailed explanation of key clauses of the insurance product they’ve just purchased.
CUSTOMER SUPPORT
Sophisticated Guidance
Through conversation help customers navigate their requests.
- Existing plan inquiry (panel clinics and hospitals)
- Discover other available policies
- Request for quotes and modify existing quotes
CLAIMS
Status & Tracking
- Update on claim status
- Request for additional documents
- Outbound/inbound appointment setting for insurance investigators
Customer Retention
INTERACTIVE FEEDBACK
Free-flowing Conversation Questionnaires
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
SALES
New Product Up-Sell & Cross-Sell
Conduct highly targeted voice campaigns to your target audience with the right message at the right time.
REMINDERS
Premium Payment Reminder
- Courtesy reminder for customers about upcoming premium deduction
- Payment method guide
- Request extension of premium payment date
WIZ Talkbots Are Customizable To Your Specific Needs
Supercharge your customer acquisition, activation and retention
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Listens like a human
Supports ASEAN Languages
Understands what your customer is saying without relying on keywords.
Speaks like a local
Realistic Conversational Experiences
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
Logs like a bot
Smart Handovers to Human Agents
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
Unlocking deep customer data
WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Security & Privacy is our number 1 priority
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.
Our security team is actively involved in design for all major projects.
WIZ solutions can be deployed in your cloud or on premises.
