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  • Home
  • Product
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  • Industry Solutions
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Insurance

Conversational AI Talkbots let you always be there for your policyholders, especially when they need you the most.

Schedule a Demo

WIZ Solutions for the Insurance Industry

In the hyper competitive insurance industry, timely responses could be the difference between losing a customer or gaining an advocate. When customers buy an insurance policy, they expect 24/7 coverage, and they expect the same from customer service. WIZ AI helps insurance companies to automate both their inbound and outbound call centers.
Allowing them to resolve tier-one customer service requests 24/7 and reach the right client at the right time with the right message with WIZ Talkbot outbound calls.

0 %

Automatically re-contract on existing plans

0 x

Increase in outbound call volume as compared to a human caller

0 %

Appointment setting conversion rate from cold leads

30 %

Expected cost savings compared to manual calls

WIZ Talkbot Solutions For The Entire Customer Journey

Customer Outreach

TELE-SALES / LEAD GEN

Plan / Rider Promotion

Outbound lead generation to sell plans and upsell riders.

Identify high value customers from customer intent analytics.

AUTO RE-CONTRACTING

Re-Contract Pre-Expiring Plans

Proactive reminder for upcoming renewals.

Reconnect with lapsed renewals, capture intent to renew and transfer to live agent.

INSURANCE AGENT TRAINING

Go-to-Market Training

Help agents sell better. Equip them with best-in-class objection handling skills from your curated knowledge repository.

Customer Care

POST PURCHASE ONBOARDING

Onboarding

Onboarding customers and maintaining service quality by providing a detailed explanation of key clauses of the insurance product they’ve just purchased.

CUSTOMER SUPPORT

Sophisticated Guidance

Through conversation help customers navigate their requests.

  • Existing plan inquiry (panel clinics and hospitals)
  • Discover other available policies
  • Request for quotes and modify existing quotes

CLAIMS

Status & Tracking


  • Update on claim status
  • Request for additional documents
  • Outbound/inbound appointment setting for insurance investigators

Customer Retention

INTERACTIVE FEEDBACK

Free-flowing Conversation Questionnaires

Perform market or customer service quality surveys through tele-conversation is fast and convenient.

SALES

New Product Up-Sell & Cross-Sell

Conduct highly targeted voice campaigns to your target audience with the right message at the right time.

REMINDERS

Premium Payment Reminder


  • Courtesy reminder for customers about upcoming premium deduction
  • Payment method guide
  • Request extension of premium payment date

WIZ Talkbots Are Customizable To Your Specific Needs

Connect With One Of Our Experts Today!

Supercharge your customer acquisition, activation and retention

Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.

Listens like a human

Supports ASEAN Languages

Understands what your customer is saying without relying on keywords.

Speaks like a local

Realistic Conversational Experiences

Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.

Logs like a bot

Smart Handovers to Human Agents

It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.

WIZ Talkbot Capabilities

Unlocking deep customer data

WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.

Integrated Marketing

Accurate Business Insights

Customer Segmentation

Real-Time Decisions

Market Sentiment Analysis

Planning & Forecasting

Security & Privacy is our number 1 priority

Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.

Our security team is actively involved in design for all major projects.

WIZ solutions can be deployed in your cloud or on premises.

We perform regular security scans and audits.

Wiz Security & Privacy

Increase Customer Satisfaction Now

While heightening productivity, lowering costs, and accelerating growth. (It's a win-win!)

Schedule a Demo

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Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

Countries

  • Singapore
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  • Philippines
  • China

Email

  • marketing@wiz.ai
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