In the hyper competitive insurance industry, timely responses could be the difference between losing a customer or gaining an advocate. When customers buy an insurance policy, they expect 24/7 coverage, and they expect the same from customer service. WIZ AI helps insurance companies to automate both their inbound and outbound call centers.
Allowing them to resolve teir-one customer service requests 24/7 and reach the right client at the right time with the right message with WIZ Talkbot outbound calls.
Outbound lead generation to sell plans and upsell riders.
Identify high value customers from customer intent analytics.
Proactive reminder for upcoming renewals.
Reconnect with lapsed renewals, capture intent to renew and transfer to live agent.
Help agents sell better. Equip them with best-in-class objection handling skills from your curated knowledge repository.
Onboarding customers and maintaining service quality by providing a detailed explanation of key clauses of the insurance product they’ve just purchased.
Through conversation help customers navigate their requests.
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Conduct highly targeted voice campaigns to your target audience with the right message at the right time.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Understands what your customer is saying without relying on keywords.
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
WIZ Talkbots accurately recognize and log customer intent from unstructured call data.Our client dashboard gives you access to deep real-time insights into customer communications.React quickly to sudden issues, identify gaps in customer experience and more.
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.