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Business Process Outsourcing

Ensure your customers get timely responses, efficient service, and a satisfying experience

Provide a satisfying service experience to your customers with 24/7 support. Use Voice AI for personalized customer engagement and growth, backed with LLM-powered insights for agent performance and regulatory compliance.

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WIZ Solutions Benefits

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Increase Customer Satisfaction and Resolution Rates

  • Reduce wait time and improve phone interactions with smart guidance and precise intent recognition
  • Establish a unified hub for inbound issue resolution with voicebots and chatbots
  • Enhance customer engagement with LMM-powered inbound for FAQs, without any system integration

Optimize Efficiency, Reduce Costs, and Maximize ROI

  • Reduce cost-per-conversion compared to human agents by 60%
  • Maximize ROI with omni-channel engagement
  • Understand customer preferences and discernments about your product with customer insights
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Empower Your Agents and Improve Customer Experience

  • Automatically analyze 100% of agent-customer interactions, identify opportunities to boost operational efficiency and mitigate compliance risk
  • Improve agent performance with self-developed ASR ability and LLM-powered inspection, consistently delivering high scores for CSAT, NPS, and other key metrics
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Use Cases

Deliver End-to-End AI Solution through Customer Lifecycle

Customer Service

  • Smart Guidance
  • Verification and Data Collection
  • Account and Order Management
  • Frequently Asked Questions (FAQ)
  • Appointment and Scheduling

Customer Growth

  • Lead Filtering
  • Activation
  • Cross Selling
  • Campaign Promotion

WIZ Insight

  • Compliance
  • Quality Control
  • NPS/CSAT

Take the First Step in Your Generative AI Journey

Reach out to our team of experts to discover how WIZ.AI’s pioneering Generative-AI platforms will fuel your business growth.

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  • Singapore
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  • Malaysia
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  • United States

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