Healthcare
Automate calls to patients to check on their well-being, symptoms, reaction from medication and much more.
WIZ Solutions for the Healthcare Industry
Technology and digitalization are changing the healthcare landscape, improving standards of care and delivering better patient outcomes. WIZ AI helps the healthcare industry connect with their patients at scale, boosting patient engagement, streamlining patient journeys and reducing healthcare professional’s workload.
40
%
Appointment show up rate
40
%
Cost savings from no show reduction
50
%
Customer satisfaction rating
0
%
Savings on headcount increase
WIZ Talkbot Solutions For The Entire Customer Journey
Customer Outreach
TELE-SALES / LEAD GEN
Medical Promotion
Outbound lead generation of new marketing packages to customers in hospital database.
FAQs
Frequently Asked Questions
Help patients find information on procedures
- Necessary documents
- Cost
- How much is covered by insurance
- Business hours
Tier 1 Patient Care
Onboarding
Collect basic information from patients and guide patients through their patient pathway to direct to the right department.
Customer Care
APPOINTMENT SCHEDULER
Confirmation / Rescheduling
Remind and confirm with patients on upcoming appointments. If needed, perform auto-rescheduling.
AUTO REMINDER
Medication Taking / Measure
Call patients to remind them on medication taking, medical device reading taking etc.
EDUCATION
Pre-Surgery, Announcements
Call to inform patient on dos & don’ts before scheduled surgery.
Customer Retention
DYNAMIC MONITORING
Post-Checkup
Call patients to check on well-being, symptoms, reaction from medication etc.
Inform patients on next steps, if required.
INTERACTIVE FOLLOW-UP
Rehabilitative Treatment
Call patients to inquire about, dietary habits, rehabilitative exercises and lifestyle habits, whether they have been following Doctor’s orders.
INTERACTIVE FEEDBACK
Free-flowing Conversation Questionnaires
Perform pre-hospitalization or customer service quality surveys through tele-conversation is fast and convenient.
WIZ Talkbots Are Customizable To Your Specific Needs
Always there for your patients when they need you!
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Listens like a human
Supports ASEAN Languages
Understands what your customer is saying without relying on keywords.
Speaks like a local
Realistic Conversational Experiences
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
Logs like a bot
Smart Handovers to Human Agents
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
Unlocking deep customer data
WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Security & Privacy is our number 1 priority
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.
Our security team is actively involved in design for all major projects.
WIZ solutions can be deployed in your cloud or on premises.
