WIZ SmartAgent empowers call centers through AI driven automation, ensuring cost-effective, 24X7, superior experience and high-conversion customer service across diverse channels.
WIZ SmartAgent provides 24X7 superior customer service with naturally-speaking AI Agents who can infinite scale at any time and any channel.
WIZ SmartAgent automates 90%+ service requests, enabling your agents to focus on high-value and more complex cases leading to satisfied agents and customers.
WIZ SmartAgent offers a cost-efficient solution with quick LLM-powered onboarding, proprietary smart inspection, and a data-driven robust model upgrade, enabling it to handle an increased number of cases typically assigned to human agents.
WIZ SmartAgent, featuring a custom-trained scenario LLM, integrates complex information capture and response generation for intents and entities. This solution balances answer accuracy with human-like natural utterances, delivering responses within 1 second. It accurately handles over 90% of customer calls, with seamless transfer to agents for the remainder.
WIZ SmartAgent offers cost-effective onboarding and continuous improvement through multi-model powered capabilities. These include FAQ and recording learning, reusable dialogue components, smart inspection with human feedback, LLM data augmentation with auto fine-tuning, and robust adaptation for quality-assured upgrades.
Mature solutions powered by targeted AI models and components are ready for the typical customer service scenarios: smart guidance, verification and data collection, limited-scope FAQ, billing and payments, order management, appointments and scheduling.
Besides the challenging voice channel, WIZ SmartAgent also supports various chat channels, such as WhatsApp, Facebook, Line, Telegram, and more. It offers ready-made integrations with contact centers, CRM, and business systems, allowing for flexible actions via our LLM function calling, ensuring a seamless Bot-Agent synergy experience.
Reach out to our team of experts to discover how WIZ.AI’s pioneering Generative-AI platforms will fuel your business growth.