E-Commerce
Conversational AI Talkbots let you schedule intelligent followups with your customers.
WIZ Solutions for the E-Commerce Industry
Especially in this new era of digitalization where hundreds of apps and platforms are competing for your customers’ attention. Modern consumers expect a seamless, hyper-personalized shopping experience. WIZ AI Talkbots help the e-commerce industry provide their customers with the same highly personalized, seamless, shopping experience online as they would experience in-store.
0
%
Merchant promotion activation
40
%
Reduction in hold time
0
%
Improvement in Net Promoter Score (NPS)
30
%
Expected cost savings
WIZ Talkbot Solutions For The Entire Customer Journey
Customer Outreach
UP-SALES / LEAD GEN
Campaign Promotion
Outbound calls to merchants to convince them to participate in upcoming marketing campaign.
Outbound calls to customers to encourage them to take advantage of offers.
PRODUCT NOTIFICATION
Merchandise Update
Call customers to inform them that merchandise that they are following has been restocked or having a promotion.
PRODUCT INFORMATION
Notifications
Inform customers on product specifications and delivery options.
Customer Care
DELIVERY SCHEDULER
Confirmation / Rescheduling
Remind and confirm with customers on upcoming deliveries. If needed, perform auto-rescheduling.
ETA UPDATER
ETA Updates and Confirmation
Offer information on delivery ETA and journey process. Confirm with customer if parcel is received and accepted.
RETURNS & REFUNDS
Processing
Update customers on their inquiry.
- Ensure proper documentation
- Return and refund options
- Case update
Customer Retention
INTERACTIVE FEEDBACK
Free-flowing Conversation Questionnaires
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
CUSTOMER SUPPORT
Sophisticated Guidance
Through conversation help customers navigate their requests. Together with Company’s other omni-channel services, customer service is more effective.
VOUCHER REWARDS & UPDATES
Rewards
- Offer your customers exclusive highly target promotions and rewards
- Holiday and special offer promotion reminders
WIZ Talkbots Are Customizable To Your Specific Needs
Serve your customers at less cost.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Listens like a human
Supports ASEAN Languages
Understands what your customer is saying without relying on keywords.
Speaks like a local
Realistic Conversational Experiences
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
Logs like a bot
Smart Handovers to Human Agents
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
Unlocking deep customer data
WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Security & Privacy is our number 1 priority
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.
Our security team is actively involved in design for all major projects.
WIZ solutions can be deployed in your cloud or on premises.
