• Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
    • Healthcare
    • E-Commerce
  • About Us
    • Company
    • Join Us
  • Resources
    • Featured Article
      • English
      • Bahasa Indonesia
    • News
  • Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
    • Healthcare
    • E-Commerce
  • About Us
    • Company
    • Join Us
  • Resources
    • Featured Article
      • English
      • Bahasa Indonesia
    • News
Schedule a Demo

  • Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
    • Healthcare
    • E-Commerce
  • About Us
    • Company
    • Join Us
  • Resources
    • Featured Article
      • English
      • Bahasa Indonesia
    • News
Schedule a Demo

E-Commerce

Conversational AI Talkbots let you schedule intelligent followups with your customers.

Schedule a Demo

WIZ Solutions for the E-Commerce Industry

Especially in this new era of digitalization where hundreds of apps and platforms are competing for your customers’ attention. Modern consumers expect a seamless, hyper-personalized shopping experience. WIZ AI Talkbots help the e-commerce industry provide their customers with the same highly personalized, seamless, shopping experience online as they would experience in-store.

0 %

Merchant promotion activation

40 %

Reduction in hold time

0 %

Improvement in Net Promoter Score (NPS)

30 %

Expected cost savings

WIZ Talkbot Solutions For The Entire Customer Journey

Customer Outreach

UP-SALES / LEAD GEN

Campaign Promotion

Outbound calls to merchants to convince them to participate in upcoming marketing campaign.

Outbound calls to customers to encourage them to take advantage of offers.

PRODUCT NOTIFICATION

Merchandise Update

Call customers to inform them that merchandise that they are following has been restocked or having a promotion.

PRODUCT INFORMATION

Notifications

Inform customers on product specifications and delivery options.

Customer Care

DELIVERY SCHEDULER

Confirmation / Rescheduling

Remind and confirm with customers on upcoming deliveries. If needed, perform auto-rescheduling.

ETA UPDATER

ETA Updates and Confirmation

Offer information on delivery ETA and journey process. Confirm with customer if parcel is received and accepted.

RETURNS & REFUNDS

Processing

Update customers on their inquiry.

  • Ensure proper documentation
  • Return and refund options
  • Case update

Customer Retention

INTERACTIVE FEEDBACK

Free-flowing Conversation Questionnaires

Perform market or customer service quality surveys through tele-conversation is fast and convenient.

CUSTOMER SUPPORT

Sophisticated Guidance

Through conversation help customers navigate their requests. Together with Company’s other omni-channel services, customer service is more effective.

VOUCHER REWARDS & UPDATES

Rewards


  • Offer your customers exclusive highly target promotions and rewards
  • Holiday and special offer promotion reminders

WIZ Talkbots Are Customizable To Your Specific Needs

Connect With One Of Our Experts Today!

Serve your customers at less cost.

Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.

Listens like a human

Supports ASEAN Languages

Understands what your customer is saying without relying on keywords.

Speaks like a local

Realistic Conversational Experiences

Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.

Logs like a bot

Smart Handovers to Human Agents

It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.

WIZ Talkbot Capabilities

Unlocking deep customer data

WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.

Integrated Marketing

Accurate Business Insights

Customer Segmentation

Real-Time Decisions

Market Sentiment Analysis

Planning & Forecasting

Security & Privacy is our number 1 priority

Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.

Our security team is actively involved in design for all major projects.

WIZ solutions can be deployed in your cloud or on premises.

We perform regular security scans and audits.

Wiz Security & Privacy

Increase Customer Satisfaction Now

While heightening productivity, lowering costs, and accelerating growth. (It's a win-win!)

Schedule a Demo

Product

  • Capabilities
  • Technology

Industry Solutions

  • Telecommunication
  • Banking & Finance
  • Insurance
  • Healthcare
  • E-commerce

About Us

  • Company
  • Join Us
  • Terms & Conditions

Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

Countries

  • Singapore
  • Indonesia
  • Philippines
  • China

Email

  • marketing@wiz.ai

Copyright © 2021 WIZ Holdings. All rights reserved.  Privacy Policy