Especially in this new era of digitalization where hundreds of apps and platforms are competing for your customers’ attention. Modern consumers expect a seamless, hyper-personalized shopping experience. WIZ AI Talkbots help the e-commerce industry provide their customers with the same highly personalized, seamless, shopping experience online as they would experience in-store.
Outbound calls to merchants to convince them to participate in upcoming marketing campaign.
Outbound calls to customers to encourage them to take advantage of offers.
Call customers to inform them that merchandise that they are following has been restocked or having a promotion.
Inform customers on product specifications and delivery options.
Remind and confirm with customers on upcoming deliveries. If needed, perform auto-rescheduling.
Offer information on delivery ETA and journey process. Confirm with customer if parcel is received and accepted.
Update customers on their inquiry.
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Through conversation help customers navigate their requests. Together with Company’s other omni-channel services, customer service is more effective.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Understands what your customer is saying without relying on keywords.
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
WIZ Talkbots accurately recognize and log customer intent from unstructured call data.Our client dashboard gives you access to deep real-time insights into customer communications.React quickly to sudden issues, identify gaps in customer experience and more.
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.