Jakarta, Indonesia, October 1, 2024 – Two industry leaders have joined forces to reshape Indonesia’s digital landscape through innovative enterprise AI solutions.

WIZ.AI, Southeast Asia’s premier conversational AI provider, has announced a strategic partnership with Smartfren for Business. Additionally, this collaboration leverages Artificial General Intelligence (AGI) technology to transform customer service infrastructure. Moreover, the partnership positions both companies at the forefront of Indonesia’s AI revolution.

Strategic AI Solutions Partnership Leads Digital Transformation

This groundbreaking alliance combines WIZ.AI’s advanced conversational AI capabilities with Smartfren’s extensive telecom network. Furthermore, the partnership aims to enhance consumer interactions across multiple Indonesian sectors. Consequently, businesses can expect unprecedented improvements in customer engagement and operational efficiency.

“Our partnership with Smartfren highlights the great potential of combining our expertise to create smarter, faster, and more efficient AI solutions. Additionally, we are aligned with our vision for the future, and I am excited to see how our combined efforts will continue to push boundaries.”

— Clara Lim, Managing Director, WIZ.AI

Enterprise AI Technology Drives Indonesian Business Innovation

Indonesia’s rapidly expanding digital economy creates significant opportunities for AI-driven business solutions. Therefore, this collaboration represents a pivotal moment for Indonesian enterprises seeking competitive advantages. Subsequently, companies can implement cutting-edge AI agents to optimize their operations and customer interactions.

Key Benefits of Enterprise AI Solutions

• Enhanced operational efficiency through intelligent automation
• Seamless customer contact and engagement optimization
• Long-term corporate success through AI-driven insights
• Competitive advantage in rapid digitization environments

“With WIZ.AI’s technology and our infrastructure, we are ready to deliver innovative and relevant AI solutions to industries. Moreover, this partnership strengthens our commitment to digital transformation across Indonesia.”

— Tony Wijaya, Chief of Enterprise Business, Smartfren for Business

Advanced AI Solutions Transform Traditional Business Methods

Organizations implementing these enterprise AI solutions can revolutionize their conventional operational approaches. Furthermore, businesses gain access to human-like engagement capabilities that facilitate customer interactions at scale. Therefore, companies across various industries can maintain competitiveness while delivering exceptional customer experiences.

Industry Applications for AI Technology

The partnership targets multiple sectors including banking, finance, telecommunications, healthcare, e-commerce, and FMCG. Additionally, these enterprise AI solutions provide comprehensive support for customer growth, support services, collections, and contact center insights.

About the Partnership Companies

Smartfren for Business

Smartfren for Business leads Indonesia’s ICT sector by providing comprehensive enterprise solutions. Moreover, the company serves both large enterprises and small-to-medium businesses with core telecom services, ICT solutions, and IoT technologies. Additionally, Smartfren maintains trusted partnerships with Cisco, HP Enterprise, Fortinet, Huawei, Zoom, and Polycom.

WIZ.AI

WIZ.AI delivers enterprise-grade conversational AI solutions that enhance customer experience while increasing operational efficiency. Furthermore, the company serves over 300 clients across 17 countries with AI agents that provide human-like engagement. Consequently, businesses worldwide can connect with customers more effectively while achieving strong ROI.

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