ChatGPT, DALL-E and other generative AI solutions are taking the internet by storm. These developments can redefine how we work and create – but for someone who is unfamiliar with AI technology, taking a step into the world of artificial intelligence may seem overwhelming, if not confusing. In this article, we’ll cover some of the questions raised during our recent webinar with Yusi Chen of GGV Capital, Zhen Wang of Advance Intelligence Group, Leslie Teo of AI Singapore, and WIZ.AI’s very own Jianfeng Lu.
Our webinar panelists generally suggested integrating AI into your day-to-day work. While the suggestion might seem simple, it can be overwhelming to consider for someone who has never worked with AI before. Fortunately, the market has AI solutions that are more accessible to the average office worker. Microsoft, an investor in OpenAI, has launched AI-powered assistants called Copilot. It works like ChatGPT, creating content with simple prompts like “summarize this document into three bullet points”.
For those who are still unfamiliar, we suggest trying out ChatGPT and asking it to generate some text for you. Start by giving the context of your request (e.g. I need to draft a professional recommendation) and then put in your requirements (e.g. How can I integrate AI into my daily work?). Do note, though, that the information ChatGPT provides may not be accurate, so remember to cross-check information yourself. Bing chat search works in a similar way, and can also help you get used to working with AI.
As GGV Capital’s Yusi Chen pointed out, the issue behind Italy’s ban is data security. By using ChatGPT, a user’s interactions with the chatbot will be sent to OpenAI as training data. Italy’s data security regulator sees the use of ChatGPT as a breach of Europes strict privacy laws.
“It’s true, using ChatGPT means sending data,” AI Singapore’s Leslie Teo quips. “But look at it this way. Companies can ban the use of software or apps or block websites, but what do employees do? They use it on their iPhones. Is that safer?”
Teo suggests taking a different approach. “It’s much better to educate people on how to use these solutions,” he explains. “You can go and ask ChatGPT questions, but don’t use real data or information. Instead of giving a name, you say “A” and instead of saying 150, you say 1.5 to obscure the data.”
And for WIZ.AI’s Jianfeng Lu, the data security gap is an opportunity for entrepreneurs. “Previously, we needed to exchange public keys to build trust. Then later someone invented zero-knowledge authentication systems. So this is an opportunity to develop solutions for another kind of data security in AI models.”
According to Teo, roles like analysts, risk managers, economist will be greatly affected. “Anyone who does explanations of trends,” he explains. “I also think coding will change dramatically, and so will data science. That’s aside from marketing and communications professions.”
Chen then goes into GPT-4’s performance on standard tests. “On GRE, GMAT, SAT, APE… ChatGPT comes out in the top five percent of test takers,” he begins. “Even on a college professor’s exam, ChatGPT can get an A or A+. I think it’s quite possible that in five years, maybe a college student cannot compete with GPT. So that’s one group that will face lots of challenges with GPT, but also lots of opportunities.”
Teo continues on that thought and mentions a paper on GPT and productivity, which states that a knowledge worker’s productivity can improve by 30% with AI tools and solutions. “For example, if I use Copilot for coding, and I’m confident in my skills, I feel like I’m getting more out of the tool than when I am completely oblivious about coding,” he begins. “So with ChatGPT doing better on exams, maybe the problem is the test and not the human.”
At WIZ.AI, we encourage businesses to embrace the possibilities that AI technology has to offer. While adopting AI may seem daunting to some, understanding what solutions can or cannot do – and how they can help you do better work – is key to building a successful AI strategy.
SINGAPORE, March 31, 2023 /PRNewswire/ — WIZ.AI, a global leader in AI-powered customer engagement solutions, launches TalkGPT, ASEAN’s first generative AI-enabled omnichannel solution for customer engagement. Designed to revolutionize customer outreach across industries, TalkGPT leverages ChatGPT’s large language model and WIZ.AI’s localized expertise, providing a smooth, omnichannel conversational experience.
In a few clicks, TalkGPT enables users to design dialogues for customer conversations that can be facilitated using WIZ.AI’s Talkbot solution that understands and responds to customers’ responses just like human agents.
TalkGPT is a self-service solution where users can create, test and deploy a ChatGPT-powered WIZ.AI Talkbot within 5 minutes. Campaigns can be implemented in just a few clicks. TalkGPT automatically generates dynamic call conversations and WhatsApp messages. The designed campaign communications are then delivered by the WIZ.AI Talkbot, the company’s flagship solution that understands and responds to customers’ responses just like human agents. These optimized customer engagements, based on proven practices that are informed by the ChatGPT language model, deliver persuasive and emotionally-tuned messages. The result is a more engaging conversational experience for end users and customers.
Because it is built on the foundation of WIZ.AI’s platform, TalkGPT can engage with over 1 million customers in just 1 hour. This makes TalkGPT a viable go-to solution for large-scale customer growth efforts. With TalkGPT, companies of any size can quickly engage with customers through various channels, leading to timely customer interactions and improved ROI. Key to TalkGPT’s accessibility to all kinds of businesses is its entirely self-service process of ideating, iterating, and implementing customer engagement campaigns.
“The technologies used may evolve rapidly as we see today with ChatGPT, but ultimately we are still focused on the same mission: offering businesses innovative ways to engage with customers through AI, solutions that can enhance efficiency, drive growth, and deliver an elevated customer experience.” shares Jennifer Zhang, CEO and co-founder of WIZ.AI. “Now everyone can be their own CMO. TalkGPT unlocks new content ideas and channels to reach their target customers.”
In Southeast Asia, there is a significant market potential for solutions like TalkGPT, as businesses seek to adopt more efficient and cost-effective ways of engaging with customers. With this latest customer engagement solution tucked into its portfolio, WIZ.AI is poised to further expand its reach and impact in the region. Many of WIZ.AI’s clients have already experienced up to 40% increase in engagement rates and 5.3x higher cost efficiencies from the WIZ.AI flagship Talkbot solution. Many of these businesses have plans to deploy WIZ.AI products to other business units and develop further use cases.
The possibilities for TalkGPT are numerous, with use cases ranging from promoting products and services to sending timely reminders to customers. For instance, businesses can use TalkGPT to announce promotional campaigns, new product launches, and other marketing initiatives. The solution can also send personalized and timely reminders to customers, reducing missed payments and appointments. Moreover, TalkGPT can also be used to send secure one-time passcodes via phone calls or messages, based on customer preferences.