PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI
PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI PLDT, the largest telecommunications provider in the Philippines, has become the first in the country’s telco industry to integrate an AI-powered voice assistant into its customer engagement ecosystem. Deployed through its ICT subsidiary ePLDT, the company introduced Talkbot Pro, developed by Microsoft partner WIZ.AI, to support its collections team. Running securely on ePLDT’s […]
Human-AI Copilot: Scale Engagement, Drive Revenue
Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI A comprehensive case study showcasing the transformative power of Human-AI copilot in telecommunications Executive Summary MNC Play transformed their customer retention strategy and delivered remarkable results using […]
Link Net meningkatkan jangkauan pelanggan mereka dengan WIZ Talkbots
Link Net telah menghadirkan konektivitas internet dan hiburan rumah bagi masyarakat Indonesia selama lebih dari 20 tahun dengan First Media, i-solution, dan Link Net. Saat ini, mereka melayani hingga 2,8 juta rumah di 23 kota di Indonesia. Untuk mengelola akun pelanggan, terutama saat penagihan jatuh tempo tagihan, hal itu merupakan sebuah proses yang cukup panjang. […]
JAGADIRI mencapai efisiensi biaya 5.3 kali lebih tinggi dengan Talkbot dari WIZ
0 % Peningkatan Laju Kontak 0 % Perbaikan Rasio Biaya 0 x Lebih Hemat Biaya Daripada Agen Manusia JAGADIRI mempunyai tujuan untuk melindungi aspirasi nasabah Indonesia di bawah naungan PT Central Asia Financial (CAF). JAGADIRI menyediakan asuransi jiwa, kecelakaan, dan kesehatan melalui saluran pemasaran digital, pemasaran telepon, dan pemasaran langsung. “Intinya, asuransi itu berbeda dengan […]
transcosmos launches CX services powered by voicebots in Indonesia
Voicebot solution co-developed with WIZ.AI for both inbound and outbound contact center services transcosmos inc. (Representative Director, Co-presidents: Koichi Iwami, Masaaki Muta) recently developed a voicebot solution in partnership with WIZ.AI (Headquarters: Singapore; CEO/Co-founder: Jennifer Zhang), a leading innovator in voice AI technology. transcosmos has begun using the WIZ.AI Talkbot solution at contact centers for […]
AI Solutions for Insurance: How JAGADIRI Boosted Call Connections 5X
AI Solutions for Insurance: How JAGADIRI Boosted Call Connections 5X Why AI Solutions for Insurance Are Essential Today In today’s competitive insurance market, timing, personalization, and automation are key to winning customer trust and ensuring continuous coverage. That’s why AI solutions for insurance are no longer optional—they’re essential for insurers looking to stay ahead. For JAGADIRI, a […]