PLDT pioneers AI-powered customer care with WIZ.AI’s voice AI solution on Azure
Voice AI-Powered Customer Care: How PLDT Revolutionized Telecommunications Support Voice AI-Powered Customer Care: PLDT’s Revolutionary Approach The Philippines’ largest telecommunications provider PLDT became the first company in the telco industry to harness voice AI-powered customer care solutions. As a result, they revolutionized how telecommunications companies deliver personalized customer experiences. Furthermore, by deploying advanced voice artificial […]
Human-AI Copilot: Scale Engagement, Drive Revenue
Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI A comprehensive case study showcasing the transformative power of Human-AI copilot in telecommunications Executive Summary MNC Play transformed their customer retention strategy and delivered remarkable results using […]
Otomatisasi Penagihan
Otomatisasi Penagihan: Link Net Tingkatkan Efisiensi 50% dengan AI Transformasi Penagihan Link Net dengan AI Bagaimana teknologi AI meningkatkan efisiensi hingga 50% dengan otomatisasi penagihan Link Net telah menghadirkan konektivitas internet dan hiburan rumah bagi masyarakat Indonesia selama lebih dari 20 tahun dengan First Media, i-solution, dan Link Net. Saat ini, mereka melayani hingga 2,8 […]
Talkbot WIZ.AI
JAGADIRI Achieves 5.3x Cost Efficiency with Talkbot WIZ.AI JAGADIRI Achieves 5.3x Cost Efficiency with AI Voice Technology How Indonesia’s leading insurance company transformed customer experience with Talkbot WIZ.AI 50% Contact Rate Increase 84% Cost Ratio Improvement 5.3x More Cost Efficient The Challenge: Inconsistent Premium Reminder Communications JAGADIRI, operating under PT Central Asia Financial (CAF), provides […]
JAGADIRI achieves 5.3x higher cost efficiency with WIZ Talkbots
AI Talkbot for Insurance: JAGADIRI Case Study | WIZ.AI AI Talkbot for Insurance: How JAGADIRI Transformed Customer Engagement JAGADIRI, an Indonesian insurance provider under PT Central Asia Financial (CAF), revolutionized their customer engagement by implementing an AI Talkbot for insurance premium reminders. This digital transformation resulted in a 5x increase in connected calls and significant […]
Talkbot Automation at Link Net: Transforming Debt Collection and Customer Retention
Talkbot Automation: A New Era for Link Net’s Collections and Customer Retention For over 20 years, Link Net has been providing Indonesians with internet connectivity and home entertainment through the First Media, i-solution, and Link Net brands. Today, the company serves 2.8 million homes across 23 cities in Indonesia. But managing overdue accounts was a […]