WIZ Talkbot Capabilities
Change the way you engage with customers, gather data and streamline your workflow.
What Makes WIZ Talkbots
Unique Real-Human Experience in Voice Conversation
- Speaks and sounds like a human with a natural voice and local accent.
- Understands local accents.
- Practically indistinguishable from a human caller.
- WIZ currently supports English, Singlish, Mandarin, Manglish, and Bahasa Indonesia with Thai and Vietnamese being added.
- Fast, low-latency conversations. Wiz Talkbots responds correctly in 0.5 seconds.
Professional Dialogue Engineering to Improve Business Metrics and Performance
- Goal-driven dialogue design methodology.
- Fine-tune user experience through performance-oriented & data-driven AI.
- Each WIZ Talkbot comes pre-loaded with our extensive intent library.
- Able to “Cold Start” with limited scenario call logs.
Always Learning From Your Best
- Deploying an intelligent multi-layered learning framework, WIZ Talkbots are capable of learning and evolving from every interaction.
- Data-driven Talkbot operation & management to ensure success and evolution.
- Better modularization for easy customizations.
- WIZ Talkbots quickly become as good as your best agents.
Industries We Help
Our WIZ Talkbots are deployed across multiple industries including telecommunication, banking, finance, insurance, healthcare, ecommerce, logistics and more. We help all our clients vastly improve their customer experience, lower cost and increase efficiency.
WIZ Talkbot
Understands ASEAN Languages
Wiz Talkbots are able to understand English, Singlish, Simplified and Traditional Chinese, Bahasa, Tagalog with more planned soon.
Speech Language Understanding
WIZ Talkbots ask questions, understand the context of conversations and customer intent so they can respond intelligently.
Sounds Like You And Me
Bring your unique brand persona to life. You can customize the voice of your Talkbot with your own voice or choose one from our extensive voice library.
End-To-End Tier-One Resolution
Resolve frequently encountered customer service issues accurately and quickly over the phone, without the need for human agents.
Facilitate Next Steps
Integrate with existing systems to record customer appointment confirmations, facilitate rescheduling, smart reminders for overdue payments, negotiate repayment amounts and much more.
Omnichannel Engagement
After the call, send customers an SMS or an email to ensure seamless omnichannel customer service and brand stickiness.
Comprehensive Customer History
All calls are automatically recorded and transcribed along with detailed customer intent tagging to help build and develop a comprehensive customer history.
Human Collaboration
WIZ Talkbots know when your customers need a human touch and automatically routes the call to the relevant human agents with a detailed call summary.
Scale Effortlessly
When there is a sudden surge in demands on your call center, scale effortlessly without exorbitant costs, training new agents, or offshoring.
Ready to Automate?
Access Intelligent Customer Data Reports
WIZ Talkbots accurately recognize customer intent, tags, categorizes and keeps detailed logs of all their different interactions with individual customers. This extensive depth of data allows you to identify high value customers, create a more comprehensive customer persona and easily uncover any gaps in customer experience.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Integrations
Integrate with your existing systems effortlessly
Our flexible deployment allows us to integrate seamlessly to a wide selection contact center and customer relationship management platforms.
Connect with one of our experts today to find out how you can deploy WIZ for your business today!
Improve Customer Service
Lower Costs
Improve Productivity
