Wiz Talkbots are able to understand English, Singlish, Simplified and Traditional Chinese, Bahasa, Tagalog with more planned soon.
WIZ Talkbots ask questions, understand the context of conversations and customer intent so they can respond intelligently.
Bring your unique brand persona to life. You can customize the voice of your Talkbot with your own voice or choose one from our extensive voice library.
Resolve frequently encountered customer service issues accurately and quickly over the phone, without the need for human agents.
Integrate with existing systems to record customer appointment confirmations, facilitate rescheduling, smart reminders for overdue payments, negotiate repayment amounts and much more.
After the call, send customers an SMS or an email to ensure seamless omnichannel customer service and brand stickiness.
All calls are automatically recorded and transcribed along with detailed customer intent tagging to help build and develop a comprehensive customer history.
WIZ Talkbots know when your customers need a human touch and automatically routes the call to the relevant human agents with a detailed call summary.
When there is a sudden surge in demands on your call center, scale effortlessly without exorbitant costs, training new agents, or offshoring.
WIZ Talkbots accurately recognize customer intent, tags, categorizes and keeps detailed logs of all their different interactions with individual customers.This extensive depth of data allows you to identify high value customers, create a more comprehensive customer persona and easily uncover any gaps in customer experience.
Our flexible deployment allows us to integrate seamlessly to a wide selection contact center and customer relationship management platforms.