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  • Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
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    • E-Commerce
  • About Us
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WIZ Talkbot Capabilities

Change the way you engage with customers, gather data and streamline your workflow.

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What Makes WIZ Talkbots

Unique Real-Human Experience in Voice Conversation

  • Speaks and sounds like a human with a natural voice and local accent.
  • Understands local accents.
  • Practically indistinguishable from a human caller.
  • WIZ currently supports English, Singlish, Mandarin, Manglish, and Bahasa Indonesia with Thai and Vietnamese being added.
  • Fast, low-latency conversations. Wiz Talkbots responds correctly in 0.5 seconds.

Professional Dialogue Engineering to Improve Business Metrics and Performance

  • Goal-driven dialogue design methodology.
  • Fine-tune user experience through performance-oriented & data-driven AI.
  • Each WIZ Talkbot comes pre-loaded with our extensive intent library.
  • Able to “Cold Start” with limited scenario call logs.

Always Learning From Your Best

  • Deploying an intelligent multi-layered learning framework, WIZ Talkbots are capable of learning and evolving from every interaction.
  • Data-driven Talkbot operation & management to ensure success and evolution.
  • Better modularization for easy customizations.
  • WIZ Talkbots quickly become as good as your best agents.

Industries We Help

Our WIZ Talkbots are deployed across multiple industries including telecommunication, banking, finance, insurance, healthcare, ecommerce, logistics and more. We help all our clients vastly improve their customer experience, lower cost and increase efficiency.

View Industry Solutions

WIZ Talkbot

Understands ASEAN Languages

Wiz Talkbots are able to understand English, Singlish, Simplified and Traditional Chinese, Bahasa, Tagalog with more planned soon.

Speech Language Understanding

WIZ Talkbots ask questions, understand the context of conversations and customer intent so they can respond intelligently.

Sounds Like You And Me

Bring your unique brand persona to life. You can customize the voice of your Talkbot with your own voice or choose one from our extensive voice library.

End-To-End Tier-One Resolution

Resolve frequently encountered customer service issues accurately and quickly over the phone, without the need for human agents.

Facilitate Next Steps

Integrate with existing systems to record customer appointment confirmations, facilitate rescheduling, smart reminders for overdue payments, negotiate repayment amounts and much more.

Omnichannel Engagement

After the call, send customers an SMS or an email to ensure seamless omnichannel customer service and brand stickiness.

Comprehensive Customer History

All calls are automatically recorded and transcribed along with detailed customer intent tagging to help build and develop a comprehensive customer history.

Human Collaboration

WIZ Talkbots know when your customers need a human touch and automatically routes the call to the relevant human agents with a detailed call summary.

Scale Effortlessly

When there is a sudden surge in demands on your call center, scale effortlessly without exorbitant costs, training new agents, or offshoring.

Ready to Automate?

Connect With One Of Our Experts Today!

Access Intelligent Customer Data Reports

WIZ Talkbots accurately recognize customer intent, tags, categorizes and keeps detailed logs of all their different interactions with individual customers. This extensive depth of data allows you to identify high value customers, create a more comprehensive customer persona and easily uncover any gaps in customer experience.

Integrated Marketing

Accurate Business Insights

Customer Segmentation

Real-Time Decisions

Market Sentiment Analysis

Planning & Forecasting

Integrations

Integrate with your existing systems effortlessly

Our flexible deployment allows us to integrate seamlessly to a wide selection contact center and customer relationship management platforms.

All Integrations

Connect with one of our experts today to find out how you can deploy WIZ for your business today!

Improve Customer Service

Lower Costs

Improve Productivity

Integrate Seamlessly

Schedule a Demo

Product

  • Capabilities
  • Technology

Industry Solutions

  • Telecommunication
  • Banking & Finance
  • Insurance
  • Healthcare
  • E-commerce

About Us

  • Company
  • Join Us
  • Terms & Conditions

Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

Countries

  • Singapore
  • Indonesia
  • Philippines
  • China

Email

  • marketing@wiz.ai
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