Analyzes customer service call recordings to detect sensitive phrases and potential regulatory compliance violations
Scrutinize recordings of customer service interactions to ensure agents adhere to standard operating procedures (SOPs) and achieve predetermined quality benchmarks
Distills the dialogue workflows of top-performing employees to generate high-value reference scripts, enhancing overall effectiveness and quality
Upon completion of a customer call, gather NPS (Net Promoter Score) and CSAT (Customer Satisfaction) feedback through an automated phone call or chatbot messaging survey system
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