PLDT pioneers AI-powered customer care with WIZ.AI’s voice AI solution on Azure
The Philippines’ largest telecommunications provider PLDT became the first company in the telco industry to expand its existing suite of customer service channels with a voice artificial intelligence solution. PLDT deployed the Talkbot Pro, a product of Microsoft partner WIZ.AI, via a contract with PLDT’s ICT subsidiary, ePLDT, to assist the collections team in delivering […]
MNC Play Scales Customer Engagement and Boosts Growth with WIZ.AI’s Conversational AI Solution
Founded in 2013, MNC Play has been providing Indonesian customers with IPTV, Broadband Internet and Multimedia Entertainment services under MNC Group. With a large subscriber base of millions of subscribers, retaining subscribers and expanding recurring revenue has become a pivotal part for MNC Play to sustain growth. Moreover, with a wide array of services, upsell […]