A.I to your aid — Meet your new administrative assistants
Remember how Google Duplex mesmerised the audience when it successfully booked an appointment with a hairstylist in a live demonstration? It was not only an introvert’s dream but also a sign of technological breakthrough in our times. Now that we have witnessed what A.I. can do for the consumer’s side, what about the business side […]
What is a Talkbot?
Voice Artificial Intelligence that listens, understands and even sounds like us What exactly is a Talkbot and more importantly how can it improve your business? But before we talk (pun intended) about Talkbots, we need to first understand that it is not just a quantum leap in futuristic technology but the culmination of decades of […]
A Beginner Guide to Conversational Voice AI
A Beginner’s Guide to Conversational Voice AI Conversational Voice AI has quickly gained attention in the tech world, but it’s still a relatively new concept for many. With unfamiliar acronyms and technical terms, it can be overwhelming to understand how it all works. In this guide, we’ll break down the essential components of Conversational Voice AI: […]
Age of Automation: Which calls should I automate?
The pace of workplace automation is expected accelerate in the next three years. The automation of key segments of the production process is critical to boosting efficiency while maintaining competitiveness in the economy. Cutting edge technology such as artificial intelligence (A.I.) is also becoming increasingly popular among companies seeking IT solutions to meet their business […]
How COVID-19 has changed the call centre
Covid-19 not only pushed the world to intensify digital transformation efforts, it also made companies aware of the necessity of automating some business processes to meet their immediate needs in times of crises. Numerous call centres screeched to an abrupt halt during the lockdown as many companies were unprepared for remote work. More often than […]