How COVID-19 has changed the call centre
Covid-19 not only pushed the world to intensify digital transformation efforts, it also made companies aware of the necessity of automating some business processes to meet their immediate needs in times of crises. Numerous call centres screeched to an abrupt halt during the lockdown as many companies were unprepared for remote work. More often than […]
AI in Customer Service: Conversational A.I Talkbots
Imagine a future where you can have phone conversations with robots. And no, we’re not talking about monotonous sounding robots but hyper realistic ones that bear an uncanny resemblance to humans. Once in the realm of science fiction, this scenario has become reality today. Conversational talkbots are artificial intelligence (A.I.) machines powered by natural language […]
A.I to your aid — Meet your new administrative assistants
Remember how Google Duplex mesmerised the audience when it successfully booked an appointment with a hairstylist in a live demonstration? It was not only an introvert’s dream but also a sign of technological breakthrough in our times. Now that we have witnessed what A.I. can do for the consumer’s side, what about the business side […]
What is a Talkbot?
Voice Artificial Intelligence that listens, understands and even sounds like us What exactly is a Talkbot and more importantly how can it improve your business? But before we talk (pun intended) about Talkbots, we need to first understand that it is not just a quantum leap in futuristic technology but the culmination of decades of […]
Chatbot VS Talkbot
What is a chatbot? Have you ever encountered a pop-up along the sidebar of the website you are browsing, asking if you need help? That would be a chatbot. Driven by emerging technology in Artificial Intelligence, chatbots use Machine Learning (ML) and Natural Language Processing (NLP) to understand and answer a range of questions that […]
A Guide to Conversational Voice Artificial Intelligence: The Terms explained
Despite its recent rise to the limelight, Conversational Voice AI has only just started to gain recognition, with many still unfamiliar with the terms that are used. Here is a quick guide on what the acronyms are and an explanation of its functions. What is Conversational Voice Artificial Intelligence? Conversational Voice Artificial Intelligence comprises of […]