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WIZ Talkbot Technology

Next generation conversational voice AI technology behind every WIZ Talkbot.

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Deployment
Features
Integrations
Security

WIZ Talkbot

Explore your business case and identify your needs

Define the scope of the Talkbot

Build intent database with real world case studies

Integrate WIZ with your existing systems

Internal testing and quality acceptance testing

Live launch with active monitoring

Regular maintenance and support!

Deployment

Supported Deployments
  • SaaS quick deployment (limited customization, hosted on WIZ Multi-Tenanted Cloud)
  • SaaS custom deployment (customized, hosted on WIZ private cloud)
  • On premise deployment
Data Storage Options
  • WIZ Multi-Tenanted Cloud
  • WIZ Private Cloud
  • Local datacenter
  • Private servers
Post Deployment Support
  • No code dashboard
  • Scenario analysis & template setup
  • Drag & drop logic diagram editing
  • Talkbot script
  • Business node for extensible action

Features

Dialogue Management

  • Scenario analysis & template setup
  • Drag & drop logic diagram editing
  • Talkbot script input
  • Business node for extensible action

Corpus Collection & NLU Training

  • Natural Language Understanding (NLU)
  • Corpus extraction from call recording
  • Integrated crowd-sourcing annotation
  • One-click NLU training
  • Flexible multi-strategy configuration

Speech Test and Custom Speech To Text (STT)

  • Quick test & immediate fix
  • Automated testing task evaluation
  • On-demand custom STT
  • Dual-language in one dialogue

Text To Speech (TTS) Custom Enhancement

  • Configurable TTS voice experience
  • Custom dictionary & pronunciation
  • Voice clone for new Voice Talents

Information Extraction and Label Setup

  • Label assignment by pluggable functions
  • Combining rules to decide willingness level
  • Custom slot-filling model

Response Learning & Regression Test

  • Unclassified user response learning
  • Call log debugging & click-to-learn
  • Automated test set regression verification

Readily Integrate With Your Call Center, Effortlessly

We recognise that each business is unique. Our WIZ Talkbots are highly flexible, able to integrate seamlessly with your existing contact center solution and major Customer Relationship Management (CRM) platforms, with a range of deployments that suit your business requirements.

• Adaptable and scalable infrastructure
• On-cloud or on-premise deployment
• Quick SET-UP through lightweight VOIP integration
• Flexible AND seamless Talkbot-Human call transfer

Integrations

Unify your existing communications platforms and support systems.
Integrate custom channels easily.

CHANNEL INTEGRATIONS
API INTEGRATIONS
CRM INTEGRATIONS
OTHER INTEGRATIONS

Security

Keeping Your Customers Safe Is Our

Data Encryption

Data at rest is encrypted using AES256 and secured with TLS during transmission.

Security Protection

The whole platform is hardened by layered security policies covering the network security, host security, container security and cross-service authentication for both on-premise and SaaS deployment.

Access Control

Flexible role & privilege controls are applied to authenticated users with only essential functions and services authorized. And multi-factor authentication can be enabled to enforce security for specific accounts.

Data Privacy

All the user data and sensitive information are masked with no plain-text info displayed to any roles of users.

Data Persistence

Customers can request for removal of their data or a customised data retention policy.

Data Recovery

Data is stored and replicated over secure distributed systems and backups can be made regularly.

Connect with one of our experts today to find out how you can deploy WIZ for your business today!

Improve Customer Service

Lower Costs

Improve Productivity

Integrate Seamlessly

Schedule a Demo

Product

  • Capabilities
  • Technology

Industry Solutions

  • Telecommunication
  • Banking & Finance
  • Insurance
  • Healthcare
  • E-commerce

About Us

  • Company
  • Join Us
  • Terms & Conditions

Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

Countries

  • Singapore
  • Indonesia
  • Philippines
  • China

Email

  • marketing@wiz.ai
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