WIZ Talkbot Technology
Next generation conversational voice AI technology behind every WIZ Talkbot.
WIZ Talkbot
Explore your business case and identify your needs
Define the scope of the Talkbot
Build intent database with real world case studies
Integrate WIZ with your existing systems
Internal testing and quality acceptance testing
Live launch with active monitoring
Regular maintenance and support!
Deployment
- SaaS quick deployment (limited customization, hosted on WIZ Multi-Tenanted Cloud)
- SaaS custom deployment (customized, hosted on WIZ private cloud)
- On premise deployment
- WIZ Multi-Tenanted Cloud
- WIZ Private Cloud
- Local datacenter
- Private servers
- No code dashboard
- Scenario analysis & template setup
- Drag & drop logic diagram editing
- Talkbot script
- Business node for extensible action
Features
Dialogue Management
- Scenario analysis & template setup
- Drag & drop logic diagram editing
- Talkbot script input
- Business node for extensible action
Corpus Collection & NLU Training
- Natural Language Understanding (NLU)
- Corpus extraction from call recording
- Integrated crowd-sourcing annotation
- One-click NLU training
- Flexible multi-strategy configuration
Speech Test and Custom Speech To Text (STT)
- Quick test & immediate fix
- Automated testing task evaluation
- On-demand custom STT
- Dual-language in one dialogue
Text To Speech (TTS) Custom Enhancement
- Configurable TTS voice experience
- Custom dictionary & pronunciation
- Voice clone for new Voice Talents
Information Extraction and Label Setup
- Label assignment by pluggable functions
- Combining rules to decide willingness level
- Custom slot-filling model
Response Learning & Regression Test
- Unclassified user response learning
- Call log debugging & click-to-learn
- Automated test set regression verification
Readily Integrate With Your Call Center, Effortlessly
We recognise that each business is unique. Our WIZ Talkbots are highly flexible, able to integrate seamlessly with your existing contact center solution and major Customer Relationship Management (CRM) platforms, with a range of deployments that suit your business requirements. • Adaptable and scalable infrastructure • On-cloud or on-premise deployment • Quick SET-UP through lightweight VOIP integration • Flexible AND seamless Talkbot-Human call transfer
Integrations
Unify your existing communications platforms and support systems.
Integrate custom channels easily.
CHANNEL INTEGRATIONS
API INTEGRATIONS
CRM INTEGRATIONS
OTHER INTEGRATIONS
Security
Keeping Your Customers Safe Is Our
Data Encryption
Data at rest is encrypted using AES256 and secured with TLS during transmission.
Security Protection
The whole platform is hardened by layered security policies covering the network security, host security, container security and cross-service authentication for both on-premise and SaaS deployment.
Access Control
Flexible role & privilege controls are applied to authenticated users with only essential functions and services authorized. And multi-factor authentication can be enabled to enforce security for specific accounts.
Data Privacy
All the user data and sensitive information are masked with no plain-text info displayed to any roles of users.
Data Persistence
Customers can request for removal of their data or a customised data retention policy.
Data Recovery
Data is stored and replicated over secure distributed systems and backups can be made regularly.
Connect with one of our experts today to find out how you can deploy WIZ for your business today!
Improve Customer Service
Lower Costs
Improve Productivity
