Humanised Voice AI for Enterprises
Automated customer service never sounded more natural.
WIZ AI Talkbots understand and intelligently respond to ASEAN languages and accents.
Handle the call volume as compared to your best human agent
Customer Service Automation
Reduce call time by 80%
Basic routine tasks can be automated completely by WIZ Talkbots. Enabling Human agents to prioritize high value customers.
Greater Customer Satisfaction
Reduce wait time by 80%
Customers who receive a consistent level of service with drastically reduced wait times show increased overall customer satisfaction.
Business Resilience & Scalability
Increase efficiency by 80%
WIZ AI Talkbots can be scaled up exponentially and be adapted to a wide range of business functions.
Significant Expense Reduction
Free up 60% of time spent on post-call processing
Expect 15-70% in cost reduction opportunities, low integration costs and high potential return on investment.
95% of our users can't tell the difference between our humanistic voice AI and a real person.
Using our proprietary Voice AI technology, we deliver a truly human-like conversational Voice AI experience that engages, delights and attracts your customers, no matter what language or accent they speak in. Our bespoke handcrafted customized Voice AI solution incorporates ASEAN languages and accents into the repertoire of our bots.
Companies received an 8.5/10 average Net Promoter Score (NPS) after adopting WIZ Talkbots.
Loyal customers are an asset to any company and they keep the business running. Increase customer satisfaction through WIZ’s intelligent Talkbots and increase the opportunities of your business being recommended.
Voice AI that is Trusted by leading, innovative names in your industry.
Hyper-Personalised
- Get the right message, to the right customer, at the right time.
- Access customer intent data through the WIZ AI Client Dashboard.
- Launch highly targeted customer outreach campaigns.
Proactive
- Boost your brand image and improve customer satisfaction.
- Anticipate what your customers need before they reach out.
- Re-engage with lost customers and bring them back to your brand.
Automated
- WIZ Talkbots deliver consistent, dependable service around the clock.
- Give time back to your employees by automating routine tasks.
- No recruitment, training, retention, labour and associated costs.
Industries We Automate Through Voice AI
Our Partnerships
Within months of implemention, our clients are seeing the positive changes that WIZ AI Talkbots bring to their customer service and their business.
WIZ AI’s Talkbot has helped us increase our appointment show-up rate to above 95%, this is a 15% improvement from previous methods. Not only has this helped us save time, money and become more efficient, it has also improved our customer satisfaction (CSAT) score.
Dan Lee, Marketing Manager, Parkway Pantai
We have a large and diverse user demographic from different nationalities across Asia, each with their own language and accents. WIZ AI helped us automate our out-bound call center to help us with our overdue bill reminder. We have been able to engage with our user base faster and also increased our promise to pay rate by 10% from our previous method.
Singapore Telco Company with a Large Diverse User Base
Having WIZ AI automate our merchant outreach program greatly reduced expect costs and helped us improve our adoption rate to 45.5%, which is a 6.1% improvement versus human callers.
Leading E-Commerce Platform in ASEAN
Patients prefer the warm, authentic, human-like experience that WIZ AI’s Talkbot can deliver and feel more committed to attending the appointment after verbally confirming their attendance. The Talkbot is even able to provide proactive customer service through the call, assisting patients to reschedule or cancel appointments on the spot.
Parkway Pantai - one of Asia’s largest integrated private healthcare providers
Through the WIZ AI client dashboard, we were able to analyse the calls and categorise our customer’s responsiveness and ability to pay. This has helped us identify high value customers for us to follow up with closely.
Singapore Telco Company with a Large Diverse User Base
With WIZ AI, we were able to reach over 400 thousand merchants to inform them about our new campaign in a short amount of time. Traditional methods like e-mails had a low conversion rate, while call centers were costly to expand.
Leading E-Commerce Platform in ASEAN