Toyota Financial Services boosts customer engagement and operational productivity with AI Agents
By Q1 2024, Toyota Financial Services started exploring the use of Talkbots for inbound calls. WIZ.AI helped establish a Customer Experience (CX) Optimization Plan to help increase the payment rate by up to 5% and reduce early hang-ups by up to 10%.
Adopting Talkbots has helped TFSPH increase its operational efficiency and a better customer experience. As Ms Baltazar highlights, using new AI technology has helped pave the way for many other ideas to level up their customer experience, continue to enhance value-added services, and pursue more AI-driven projects in the future.
"It is amazing that it can be able to recognize and speak Taglish so there's flexibility in terms of ensuring that customers are able to understand the nature and purpose of the call. When we adopted the Talkbot in our operations, it has paved the way to many other ideas so we can further level up the customer experience, continue to enhance value added services, and pursue more projects involving this voice AI facility."
- Ms Cecilia Baltazar, Collection and Asset Recovery Department Head, Toyota Financial Services
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