WIZ TalkLLM

Automate your Contact Center for scalable growth by this Voice AI platform. Provide superior customer experience consistently with our human-like Virtual Agents.Unleasing the power of LLM, WIZ Voice AI Talkbot scales customer engagement with cost-efficient pre-sales & support to bring you unstoppable growth.

TalkLLM Benefits

Proven Return On Investment

• 5X increase in productivity
• WIZ TalkLLM can automate more than 90% of contact center tasks, enabling agents to focus on high value business-critical work.

Business Resilience & Infinite Scale

• 2 million calls in 1 hour
• WIZ TalkLLM’s elastic capability enables flexibility based on your operational needs with the most optimized costs.

Turning Customers to Promoters

• 30% increase in NPS, 80% reduction to wait time
• WIZ TalkLLM is capable of providing 24×7 customer support and omnichannel integration, so you can respond to your customers anytime and at any channel.

Significant Cost Reduction

• 50% savings on cost-per-contact
• WIZ solutions come with LLM-powered onboarding, proprietary smart inspections, and a cost-effective, data-driven model.

TalkLLM Features

Authentic Human-Like
Conversations

  • 98% of our users could not tell they were talking to a bot, which greatly increased conversion and satisfaction rate.
  • WIZ’s leading full-stack technologies include multi-language Speech-To-Text, Voice Clone and LLM-powered dual-engine Spoke Language Processing, resulting in a comprehensive understanding of local language nuances within 0.5-second response time.

Best-in-Class Contact Center Powered by Localized LLM

  • WIZ TalkLLM’s advanced dialogue management boosts your resolution rates and speed up value delivery.
  • WIZ LLM-as-a-Service optimizes contact center automation by learning from your top agents, integrating industry expertise into efficient business design, corpus collection, and rigorous LLM fine-tuning and evaluation

Co-piloted Omnichannel Automation

  • WIZ TalkLLM simplifies omnichannel automation for voice, chat, and messaging, enabling seamless outbound and inbound customer engagement.
  • Our Agent-Bot synergy solution ensures that your conversations flow effortlessly to our human agents, guaranteeing a superior service quality.

Quick and Lower-Cost Talkbot Iteration

  • Our LLM-empowered inspection model identifies responses that need human review. Plus, our custom Analytics tool unveils statistical patterns in Bot-Agent interactions, offering insights for dialogue and task optimization.