Amy Wei, Senior Product Director at Trip.com Group, showcased TripGenie, an AI-powered travel assistant that leverages AGI to revolutionize trip planning. She revealed that TripGenie’s AI model surpasses competitors like ChatGPT 4/3.5 and Bard in generating itineraries, ensuring “no failed trips” for users. “And this is one thing I would like to highlight here,” Amy stated, “after we integrate human feedback and also using our internal database, all of the itinerary we generate is about a set cycle level over 6 points out of 10.” Amy also introduced LinguaLink, an internal AI-powered translation tool that has improved the speed and efficiency of translating content according to scenarios, further enhancing Trip.com’s ability to serve diverse markets.
Guangmi Li, CEO of Shixiang Technology and former investor at Sequoia Capital China, presented insightful message on the current Augmented Reality (AR) landscape, highlighting the significant growth and revenue potential of various AI-native products. He noted the rise of ChatGPT along with other competitors like Anthropic and Eleven Labs. “Looking at the current state of AR, it’s clear that while there’s significant revenue growth driven by subscription models, we are still in the relatively early stages. The potential is massive, but the maturity of AI products will take time to fully develop,” said Li Guangmi.
Zhifei Li, CEO and Founder of Mobvoi, Lizhifei emphasized the importance of context-specific AI solutions over general-purpose models, arguing that while advancements in AGI, such as OpenAI’s models, are significant, they are merely tools, not the end goal. “In most cases, especially when dealing with humans, there’s no real demand for general-purpose AI. Every individual operates within a specific context, and it is in these particular scenarios where quick, targeted solutions are needed. That’s what users truly require.”
Jianfeng Lu, Founder of One North Foundation and Co-Founder and Chairman of WIZ.AI, outlined a future where AI transforms customer service. Lu outlined WIZ.AI’s evolution from voice-centric solutions to comprehensive AGI offerings, progressing towards fully LLM-driven operations by 2028. In this era, from a smart BPO point of view, revenue growth shouldn’t be linear with number of agents, but on automation solutions with WIZ.AI. Aside from that, Lu also emphasized the importance of human adaptation in this AI era, encouraging people to Engage, Embrace, Establish, and Evolve with LLMs.
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