WIZ.AI and Smartfren for Business: Partner to Revolutionize Customer Experience with AI

Jakarta, Indonesia, October 1, 2024 – WIZ.AI, a leader in Southeast Asia’s enterprise-ready conversational AI solutions, and Smartfren for Business, one of Indonesia’s leading enterprise ICT firms that provides next-generation enterprise solutions, have announced a strategic partnership. This collaboration aims to transform customer experience and advance corporate development through the implementation of customer service infrastructure, by utilizing Artificial General Intelligence (AGI) technology.

A Strategic Move to Lead AI Transformation in Indonesia

Through this agreement, the conversational AI capabilities of WIZ.AI and the extensive telecom network of Smartfren for Business will be combined to improve consumer interactions across sectors in Indonesia. “Our partnership with Smartfren highlights the great potential of combining our expertise to create smarter, faster, and more efficient AI solutions,” Clara Lim, WIZ.AI’s Managing Director, added. “We are aligned with our vision for the future, and I am excited to see how our combined efforts will continue to push boundaries, drive innovation, and deliver outstanding value to customers across Indonesia.”
 
As Indonesia’s digital economy continues to grow, this collaboration between WIZ.AI and Smartfren for Business represents a major step toward enhancing business capabilities and improving customer service through artificial intelligence. “With WIZ.AI’s technology and our infrastructure, we are ready to deliver innovative and relevant AI solutions to industries,” Tony Wijaya, Chief of Enterprise Business at Smartfren for Business, emphasized.
 
This partnership aims to strengthen the presence of enterprise-ready AI agents in Indonesian organizations to optimize operational efficiency, create long-term corporate success, and enable seamless customer contact. By utilizing advanced AI technology applications, enterprises can transform their conventional methods to remain competitive amidst rapid digitization.

About Smartfren for Business

Smartfren for Business is a leading ICT company in Indonesia that provides solutions to large enterprises and small and medium businesses. Smartfren for Business offers a full spectrum of product portfolios: From core telco services to ICT to new technologies (IoT) including Digital apps. Smartfren for Business is a trusted partner of Cisco, HP Enterprise, Fortinet, Huawei, Zoom and Polycom. Source: Smartfren for Business

About WIZ.AI

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.
 
Currently, WIZ.AI caters to over 300 clients across 17 countries. WIZ.AI’s solutions span industries including Banking and Finance, Telco, Healthcare, E-Commerce, and FMCG, providing solutions for customer growth, customer support, collection, contact center insights, and order taking. Read more.