How Chatbots Change Customer Service in the Age of Generative AI


Beginning from ELIZA, the first chatbot developed by Joseph Weizenbaum at MIT Laboratories in 1966 that worked on pattern recognition and premade templates, we have come a long way, especially with the development of generative AI-powered chatbots. A chatbot, as defined by Gartner, is a “domain-specific conversational interface,” that uses an application, messaging platform, or […]

Optimizing Customer Experience: A Guide to Overcoming CX Challenges with WIZ Talkbot


Offering customers with excellent experience has become one of the top priorities for businesses worldwide in 2024. As part of facilitating this, you should understand your customers’ needs, and behavior to ensure that your organization provides the best experience through your communication channels, website, and product/services. This is when optimizing the customer experience with the […]

The AGI Imperative: Crafting a Competitive Edge with E^4


In the current landscape, many enterprises find themselves at a crossroads, eager to capitalize on the AI wave yet uncertain of where to begin. While some have been proactive, experimenting with the integration of tools like ChatGPT into their workflows, others have invested in AI solutions from tech giants, only to be met with underwhelming […]

8 Generative AI Trends for Employee Experience In 2024


The primary Generative AI trends for employee experience in 2024 are increased efficiency in content creation, humanized voice AI, cultivating deep empathy, enhancing virtual collaborations, and more! However, Generative AI has the power to reshape the employee experience in the upcoming years. In this guide, you will get to know the main Generative AI trends […]