How Chatbots Change Customer Service in the Age of Generative AI
Beginning from ELIZA, the first chatbot developed by Joseph Weizenbaum at MIT Laboratories in 1966 that worked on pattern recognition and premade templates, we have come a long way, especially with the development of generative AI-powered chatbots. A chatbot, as defined by Gartner, is a “domain-specific conversational interface,” that uses an application, messaging platform, or […]