How Chatbots Change Customer Service in the Age of Generative AI
Beginning from ELIZA, the first chatbot developed by Joseph Weizenbaum at MIT Laboratories in 1966 that worked on pattern recognition and premade templates, we have come a long way, especially with the development of generative AI-powered chatbots. A chatbot, as defined by Gartner, is a “domain-specific conversational interface,” that uses an application, messaging platform, or […]
Optimizing Customer Experience: A Guide to Overcoming CX Challenges with WIZ Talkbot
Offering customers with excellent experience has become one of the top priorities for businesses worldwide in 2024. As part of facilitating this, you should understand your customers’ needs, and behavior to ensure that your organization provides the best experience through your communication channels, website, and product/services. This is when optimizing the customer experience with the […]