Talkbots

06
Mar
Main Display  ·  Main Posts
WIZ.AI scales up operations in Thailand with new Bangkok office

Bangkok, 02 March 2023 – WIZ.AI officially opened its new Bangkok office in early March 2023. Ribbon-cutting was done by WIZ Chief Sales Office KC Wee, with WIZ Thailand Country Manager Tony Wang Xintian adding sparkle to the festivities.

“This is an exciting time for WIZ,” Wang shares. “Thailand has always been a key market for the company. Opening this new space speaks of the WIZ commitment to be where our customers are. We are proud of the local team’s efforts in achieving 90% accuracy in our Talkbot capabilities for Thai, especially in pronouncing customer names.”

WIZ is already partnering with key players in the banking, fintech, telco and e-commerce industries in Thailand. Thai businesses have been using the WIZ Talkbot to reach more customers via automated calls, with local nuances like Northern Thailand and Southern Thailand accents integrated into the call scripts.

“We look forward to helping even more local businesses grow in the coming months,” Wang adds. “Our presence in this market makes us available to many more companies to try and experience the benefits of having WIZ Talkbots manage their customer engagement activities.”

If you’re a Thai business that’s curious about what WIZ.AI can do for you, please reach out to one of our Thai business sales executives through our online contact form.
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About WIZ.AI – WIZ.AI, a global leading conversational voice AI technology innovator, is revolutionising traditional B2C communication. Its solutions enable businesses to deliver hyper-personalised, omnichannel customer engagement at scale. WIZ.AI has over 200 clients, many of which are Fortune 500 companies from various industries, including Banking, Insurance, Fintech, Telecommunications, E-commerce, Healthcare and the Government

About the WIZ Talkbot – WIZ.AI’s intelligent Voice solution, the Talkbot, leverages highly customizable, adaptable, and humanised AI to deliver more than a hundred million automated customer interactions every hour. This enables its clients across various industries and functions to deliver quality, attentive and engaging customer services. WIZ.AI Talkbots are designed to intuitively understand customer intents, helping to reduce the wait times by quickly connecting customers to the relevant department and business unit.

95 percent of all Talkbot users are unable to tell that they are engaging with a machine. WIZ.AI’s Talkbot has powerful self-learning extended dialogue management, speech pattern recognition, and text-to-speech voice customisation that allows it to communicate in over 9 countries’ local languages and accents. Some of the Talkbot’s language capabilities include English, Bahasa Indonesia, Malay, Mandarin, Thai, Tagalog, and Vietnamese, as well as Singlish and other informal forms like Taglish (an informal variant of Filipino English).

The Talkbot platform also empowers and optimises data driven customer engagement through its analytics capabilities. By transforming previously unstructured voice data into rich, structured data, clients using WIZ.AI’s analytics platform can map out personalised customer journeys and identify common pain points. Insights generated by WIZ.AI’s Talkbot can be leveraged to get the right messages at the right time via the right channels, boosting customer acquisition and the sale of value-added services.


06
Dec
Featured Articles  ·  Main Display  ·  Main Posts
transcosmos launches CX services powered by voicebots in Indonesia

Voicebot solution co-developed with WIZ.AI for both inbound and outbound contact center services

WIZ.AI Talkbot Architecture – deployment of conversational AI voicebot into contact center architecture

 

transcosmos inc. (Representative Director, Co-presidents: Koichi Iwami, Masaaki Muta) recently developed a voicebot solution in partnership with WIZ.AI (Headquarters: Singapore; CEO/Co-founder: Jennifer Zhang), a leading innovator in voice AI technology. transcosmos has begun using the WIZ.AI Talkbot solution at contact centers for the Indonesian market, providing more engaging customer experience (CX) services.

Using WIZ.AI’s localized conversational talkbots, transcosmos now offers automated customer services in three main languages in Indonesia, namely Indonesian, Javanese and Sudanese. This solution is helping transcosmos clients effortlessly connect to their customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections with their customers. WIZ.AI Talkbots are currently being used for CX surveys and other outbound services, as well as for inbound operations such as providing an initial response to customers. With strong process automation capabilities, the Talkbot solution will help trasncosmos and its clients scale CX operations across the region.

“Our Talkbots have been developed and optimised for the ASEAN market, we are excited about our partnership with transcosmos and are looking forward to helping more clients in the Indonesian market, enabling enterprises to automate highly human-like customer experience at scale, while delivering enhanced business results.” shares Jennifer Zhang, CEO and co-founder of WIZ.AI. “Bahasa Indonesia is one of the many Southeast Asian languages supported by WIZ.AI, which help our global customers automate millions of customer interactions on a daily basis. Because the Talkbots Listen, Understand and Speak like a local, they are highly humanized, up to 95% of users don’t recognize that they were talking to a machine.”

In June 2013, transcosmos co-established PT. transcosmos Indonesia (Headquarters: Jakarta, Indonesia; CEO President Director: Seisuke Kobayashi) with PT Cyberindo Aditama (Headquarters: Jakarta, Indonesia), an IT company under the major Indonesian conglomerate, Salim Group. Today, the company offers various services including contact center services via calls, emails, and chats; Trust & Safety for monitoring and policing user-generated online content; internet ads and social media operations; and app development for digital marketing services from three centers in Jakarta and two in Semarang, and with a total of 2,500 members.

Within the ASEAN region, with its operating locations in Vietnam, the Philippines, Thailand, Malaysia and Indonesia, transcosmos offers a variety of localized services including contact centers, digital marketing and e-commerce one-stop services. With the aim of assisting many more clients in boosting their CX, transcosmos will continue to deliver extensive services that help both local companies and global companies planning to expand into local markets, expand sales and optimize costs. transcosmos will strengthen its partnership with WIZ.AI and jointly deliver services that meet the needs of clients in ASEAN member countries where the company operates.

Talkbot features – speech-to-text, text-to-speech, outbound call managment

 

About WIZ.AI

WIZ.AI, a global leading conversational voice AI technology innovator, is revolutionising traditional B2C communication. Its solutions enable businesses to deliver hyper-personalised, omnichannel customer engagement at scale. WIZ.AI has over 200 clients, many of which are Fortune 500 companies from various industries, including Banking, Insurance, Fintech, Telecommunications, E-commerce, Healthcare and the Government.

About WIZ.AI Talkbot

WIZ.AI’s intelligent Voice solution, the Talkbot, leverages highly customizable, adaptable, and humanised AI to deliver more than a hundred million automated customer interactions every hour. This enables its clients across various industries and functions to deliver quality, attentive and engaging customer services. WIZ.AI Talkbots are designed to intuitively understand customer intents, helping to reduce the wait times by quickly connecting customers to the relevant department and business unit.

95 percent of all Talkbot users are unable to tell that they are engaging with a machine. WIZ/AI’s Talkbot has powerful self-learning extended dialogue management, speech pattern recognition, and text-to-speech voice customisation that allows it to communicate in over 9 countries’ local languages and accents. Some of the Talkbot’s language capabilities include English, Bahasa Indonesia, Malay, Mandarin, Thai, Tagalog, and Vietnamese, as well as Singlish and other informal forms like Taglish (an informal variant of Filipino English).

The Talkbot platform also empowers and optimises data driven customer engagement through its analytics capabilities. By transforming previously unstructured voice data into. rich, structured data, clients using WIZ.AI’s analytics platform can map out personalised customer journeys and identify common pain points. Insights generated by WIZ.AI’s Talkbot can be leveraged to get the right messages at the right time via the right channels, boosting customer acquisition and the sale of value-added services.

Related Services

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 172 bases across 28 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

Originally published on https://www.trans-cosmos.co.jp/english/company/news/221206.html 


10
May
Featured Articles  ·  Main Display  ·  Main Posts
WIZ.AI Awarded as Technology Pioneer by World Economic Forum

WIZ.AI Awarded as Technology Pioneer by 

World Economic Forum

Singapore, 10 May 2022 – WIZ.AI, the global leading conversational voice AI technology innovator, was today selected as part of the 100 most promising Technology Pioneers of 2022 by the World Economic Forum. The selection for this year’s Award was chosen from 30 economies across six continents beyond traditional international tech hubs like Silicon Valley.   

WIZ.AI made it to the list, for its human-like voice AI that is revolutionising traditional B2C communication to deliver hyper-personalised, omnichannel customer engagement at scale. At present, WIZ.AI counts over 200 clients, many of which are top brands and Fortune 500 companies from various industries, including  Banking, Insurance, Fintech, Telecommunications, E-commerce, Healthcare and the Government.

“WIZ.AI is on a mission to shape the future of customer engagement. Being selected Technology Pioneer by the World Economic Forum is confirmation that our conversational voice AI Talkbot is truly at the cutting edge of innovation.” said CEO and Co-Founder, Jennifer Zhang “We will continue to invest in our technological capabilities to drive localised voice AI for different languages, industries and use cases, to bridge the B2C communication gap. As we expand rapidly across global markets, we are excited to deliver tangible results to our customers by increasing productivity and profitability, while ensuring stability.”

WIZ.AI’s humanistic conversational voice AI solutions Listens, Understands and Speaks like a local, communicating in local languages and accents, including English, Malay, Mandarin, Tagalog, Thai, Vietnamese and Bahasa Indonesia, as well as Singlish and other informal forms like Taglish (an informal variant of Filipino English). Over 95% of callers are unable to tell the difference between a human agent and a Talkbot.

The World Economic Forum’s Technology Pioneers are early to growth-stage companies from around the world that are involved in the use of new technologies and innovations that are poised to have a significant impact on business and society.

As World Economic Forum’s Technology Pioneer, WIZ.AI’s CEO and Co-Founder, Jennifer Zhang, will participate at World Economic Forum activities, events and discussions. WIZ.AI will also contribute to Forum initiatives over the next two years, working with global leaders to help address key industry and societal issues.

“WIZ.AI was awarded the Most Promising Innovation at the 2021 Techblazer awards, the nation’s highest accolade for tech innovation. And with their selection as the 100 most promising Technology Pioneers of 2022, WIZ.AI has proven themselves to be one of the global innovation leaders.” said Mr Edwin Low, Director of Enterprise & Ecosystem Development, Infocomm Media Development Authority of Singapore. “We are proud to count WIZ.AI as an IMDA-accredited company, which has seen more than 10X growth year on year and being launched in 6 different countries across the region. We will continue to work closely with WIZ.AI and support them in their growth and global expansion.”

“We’re excited to welcome WIZ.AI to our 2022 cohort of Technology Pioneers,” says Saemoon Yoon, Community Lead, Technology Pioneers, World Economic Forum. “WIZ.AI and its fellow pioneers are at the forefront of industries that are critical to solving some of our world’s most complex issues today. We look forward to their contribution to the World Economic Forum in its commitment to improving the state of the world.”

The diversity of these companies extends to their innovations as well. This year’s Tech Pioneer firms are shaping the future by advancing technologies such as AI, IoT, robotics, blockchain, biotechnology and many more. The full list of Technology Pioneers can be found here.

Technology Pioneers have been selected based on the community’s selection criteria, which includes innovation, impact and leadership as well as the company’s relevance with the World Economic Forum’s Platforms. More information on past winners, information on the community and the application link can be found here.

About WIZ.AI: WIZ.AI is the leading conversational voice AI technology innovator for omnichannel B2C engagement, driving increased productivity, profitability and user satisfaction. With WIZ.AI Talkbots, companies around the world can deliver hyper-personalized, omnichannel customer engagement at scale, with quantifiable ROI for the business. Driven by a team of industry veterans with extensive leadership experience across AI, cybersecurity and technology, WIZ.AI now serves over 200 clients, many of which are top brands and Fortune 500 companies from various industries, including Healthcare, Insurance, Banking, Telecommunications, E-commerce and the Government. For more information, please visit www.wiz.ai (https://www.wiz.ai)

About World Economic Forum: The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. (www.weforum.org).

About the Technology Pioneers: The World Economic Forum believes that innovation is critical to the future well-being of society and to driving economic growth. Launched in 2000, the Technology Pioneer community is composed of early to growth-stage companies from around the world that are involved in the design, development and deployment of new technologies and innovations, and are poised to have a significant impact on business and society.

The World Economic Forum provides the Technology Pioneers community with a platform to engage with the public- and private-sector leaders and to contribute new solutions to overcome the current crisis and build future resiliency.