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VoiceAI

20
Sep
Featured Articles  ·  Main Display  ·  Main Posts  ·  Talkbot Basics  ·  Voice AI Technology
How Voice AI is Rapidly Driving Customer Growth

As digital transformation reshapes industries, companies are increasingly leveraging artificial intelligence (AI) to reimage their business operations. Among various AI technologies, voice AI-powered omnichannel engagement solution stands out as a powerful tool, as it enables businesses to automate huge amount of phone conversations while delivering hyper-personalized communication based on customer reactions. Today’s customers prefer this kind of direct human connection to address their queries and concerns in real time. In this article, we’ll delve into how Voice AI, particularly WIZ.AI’s TalkGPT, is revolutionizing customer engagement, leading to rapid customer growth for businesses.

The power of voice AI for customer growth

Nothing beats a human voice conversation when it comes to engaging customers and driving growth. Telemarketing has been a classic yet popular marketing choices for many busienesses. It delivers instant interactivity and feedback that emails, ads, messages, or website visits simply can’t match. Customers tend to give phone conversations their full attention. They listen to brands’ offerings, ask questions, and provide valuable intent signals, allowing for personalized follow-ups. It’s these real-time insights into customer needs that enable impactful conversations and drive greater customer growth.

Voice AI solutions can mimic this kind of natural and real-time human interaction well. Utilizing Automatic Speech Recognition (ASR), Natural Language Processing (NLP) and Text to Speech (TTS), voice bots can really understand how people talk and stimulate human-like interactions based on customer reactions. They respond appropriately to questions and objections, capturing key insights and identifying high value leads for human agents to follow up. More importantly, voice AI allows companies to engage audiences on a massive scale, i.e. millions of calls in a few hours. The bots can work around the clock to spread out time-sensitive promotional offers and filter high-potential leads.

This perfect balance of automation and personalization empowers businesses to scale their outreach and create human connections that is critical for gaining trust and buy-in.

Introducing TalkGPT: a game changer for customer engagement

TalkGPT is a self-service generative AI-powered talkbot by WIZ.AI. It is a game-changer in proactive outbound customer engagement. With zero set-up cost and quick deployment, businesses can build and launch customized Talkbot campaigns that provide human-like and automated phone conversations at scale, in just a few minutes.

Tired of relying on professional support for every script tweak? With TalkGPT, you are in complete control. Quickly tailor conversations to your branded voices and optimize results, no code or AI experience needed. Such rapid adaptability is crucial in situations that require constant iterations in marketing messages or during A/B testings to identify the most effective approach.

High scalablity with human touch

The power of TalkGPT: real-life use cases

TalkGPT provides conversation templates based on known best practices. Businesses can leverage these handy templates and quickly draft campaign messages. Companies can also add a FAQs list. With the list added, TalkGPT can smartly pull answers from FAQs during live conversations, when asked relevant questions.

Based on our conversations with clients, we found TalkGPT is particularly effective in two main scenarios: running promotional campaigns and filtering leads.

Scalable promotion campaigns

Capitalizing on flash sales and limited-time offers is key for boosting conversions. But ensuring your time-sensitive promotions reach customers quickly at scale remains a challenge. TalkGPT delivers targeted promotional messages on scale(up to 1 million in an hour), based on purchase history and CRM data. Real-time intent collection allows for tailored follow-ups to interested prospects.

The bot also handles hesitant customers well. By probing why these people are undecided, TalkGPT uncovers key insights to further define them with a “neutral” or “not interested” tag. The insights can be leveraged to refine future campaign targeting and messaging.

Conversation script between a TalkGPT bot and a human customer in more detail. The car insurance company also added FAQs for the bot to handle customer queries.

Lead filtering

TalkGPT can be a powerful ally for human agents when selling high-value products such as property or insurance. By making initial calls and asking qualification questions, TalkGPT can identify high-value customers and pass them to human agents for follow-up via calls or WhatsApp.

Overwhelmed by too many leads? TalkGPT provides fast, intelligent lead filtering to focus on what matters. With advanced natural language capabilities, our bots conduct personalized conversations to qualify prospects in real-time. They can engage up to 1 million leads in an hour, capturing key details like budget and transaction intent to instantly categorize hot, warm and cold leads. This takes the manual grunt work out of lead analysis while reactivating warm leads. With voice AI handling initial outreach, human agents can follow up on qualified, sales-ready leads.

Language support and data analytics

TalkGPT offers multilingual support, including English, Bahasa, Taglish, Thai, Australian English and more to come, making it a versatile tool for local enterprises as well as businesses operating in multilingual markets.

The product isn’t just a communication tool; it’s also a data powerhouse. It offers insights into call data, customer behaviors and intentions. Businesses can find out insights such as how many people picked up the calls, how many showed interest, and when customers are most available for calls.

Elevate TalkGPT’s outreach impact on WhatsApp

Seamlessly blending AI conversational ability with instant messaging, TalkGPT’s integration with WhatsApp provides businesses with an omnichannel solution to engage and convert modern customers. Here are a few ways businesses can integrate TalkGPT with WhatsApp to offer nuanced, personalized interactions on a large scale.

Trackable campaigns for maximizing conversions

TalkGPT calls allow interactive introduction of brand offerings, such as membership benefits. WhatsApp messaging then delivers the direct membership registration link. When a potential customer clicks the link to register, this action will be calculated as a successful conversion. This end-to-end experience creates a seamless journey for customers, from initial awareness to final conversion, thereby optimizing campaign performance.

On-demand details via WhatsApp

For complex products like credit cards and investment plans, TalkGPT provides a consultative overview over phone calls. Customers can then request full details sent via WhatsApp for later review. This caters to different consumers’ preferences while capturing every potential lead.

Automated information collection

Customers can ask queries during a TalkGPT call. Subsequent follow-up will then continue on WhatsApp. Questions and responses on WhatsApp are automatically compiled into an organized sheet, ready for businesses to review.

Act now for our time-limited offer

You’ve seen the power of our voice AI-powered omnichannel engagement solution to transform customer engagement. Starting today through September 30th, we’re providing 500 minutes of FREE calls plus a no-obligation free trial of our full service!

Don’t wait – this unprecedented offer does not last long. Click here to register immediately and unlock voice AI capabilities that will revolutionize your businesses.


10
May
Featured Articles  ·  Main Display  ·  Main Posts
WIZ.AI Awarded as Technology Pioneer by World Economic Forum

WIZ.AI Awarded as Technology Pioneer by 

World Economic Forum

Singapore, 10 May 2022 – WIZ.AI, the global leading conversational voice AI technology innovator, was today selected as part of the 100 most promising Technology Pioneers of 2022 by the World Economic Forum. The selection for this year’s Award was chosen from 30 economies across six continents beyond traditional international tech hubs like Silicon Valley.   

WIZ.AI made it to the list, for its human-like voice AI that is revolutionising traditional B2C communication to deliver hyper-personalised, omnichannel customer engagement at scale. At present, WIZ.AI counts over 200 clients, many of which are top brands and Fortune 500 companies from various industries, including  Banking, Insurance, Fintech, Telecommunications, E-commerce, Healthcare and the Government.

“WIZ.AI is on a mission to shape the future of customer engagement. Being selected Technology Pioneer by the World Economic Forum is confirmation that our conversational voice AI Talkbot is truly at the cutting edge of innovation.” said CEO and Co-Founder, Jennifer Zhang “We will continue to invest in our technological capabilities to drive localised voice AI for different languages, industries and use cases, to bridge the B2C communication gap. As we expand rapidly across global markets, we are excited to deliver tangible results to our customers by increasing productivity and profitability, while ensuring stability.”

WIZ.AI’s humanistic conversational voice AI solutions Listens, Understands and Speaks like a local, communicating in local languages and accents, including English, Malay, Mandarin, Tagalog, Thai, Vietnamese and Bahasa Indonesia, as well as Singlish and other informal forms like Taglish (an informal variant of Filipino English). Over 95% of callers are unable to tell the difference between a human agent and a Talkbot.

The World Economic Forum’s Technology Pioneers are early to growth-stage companies from around the world that are involved in the use of new technologies and innovations that are poised to have a significant impact on business and society.

As World Economic Forum’s Technology Pioneer, WIZ.AI’s CEO and Co-Founder, Jennifer Zhang, will participate at World Economic Forum activities, events and discussions. WIZ.AI will also contribute to Forum initiatives over the next two years, working with global leaders to help address key industry and societal issues.

“WIZ.AI was awarded the Most Promising Innovation at the 2021 Techblazer awards, the nation’s highest accolade for tech innovation. And with their selection as the 100 most promising Technology Pioneers of 2022, WIZ.AI has proven themselves to be one of the global innovation leaders.” said Mr Edwin Low, Director of Enterprise & Ecosystem Development, Infocomm Media Development Authority of Singapore. “We are proud to count WIZ.AI as an IMDA-accredited company, which has seen more than 10X growth year on year and being launched in 6 different countries across the region. We will continue to work closely with WIZ.AI and support them in their growth and global expansion.”

“We’re excited to welcome WIZ.AI to our 2022 cohort of Technology Pioneers,” says Saemoon Yoon, Community Lead, Technology Pioneers, World Economic Forum. “WIZ.AI and its fellow pioneers are at the forefront of industries that are critical to solving some of our world’s most complex issues today. We look forward to their contribution to the World Economic Forum in its commitment to improving the state of the world.”

The diversity of these companies extends to their innovations as well. This year’s Tech Pioneer firms are shaping the future by advancing technologies such as AI, IoT, robotics, blockchain, biotechnology and many more. The full list of Technology Pioneers can be found here.

Technology Pioneers have been selected based on the community’s selection criteria, which includes innovation, impact and leadership as well as the company’s relevance with the World Economic Forum’s Platforms. More information on past winners, information on the community and the application link can be found here.

About WIZ.AI: WIZ.AI is the leading conversational voice AI technology innovator for omnichannel B2C engagement, driving increased productivity, profitability and user satisfaction. With WIZ.AI Talkbots, companies around the world can deliver hyper-personalized, omnichannel customer engagement at scale, with quantifiable ROI for the business. Driven by a team of industry veterans with extensive leadership experience across AI, cybersecurity and technology, WIZ.AI now serves over 200 clients, many of which are top brands and Fortune 500 companies from various industries, including Healthcare, Insurance, Banking, Telecommunications, E-commerce and the Government. For more information, please visit www.wiz.ai (https://www.wiz.ai)

About World Economic Forum: The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas. (www.weforum.org).

About the Technology Pioneers: The World Economic Forum believes that innovation is critical to the future well-being of society and to driving economic growth. Launched in 2000, the Technology Pioneer community is composed of early to growth-stage companies from around the world that are involved in the design, development and deployment of new technologies and innovations, and are poised to have a significant impact on business and society.

The World Economic Forum provides the Technology Pioneers community with a platform to engage with the public- and private-sector leaders and to contribute new solutions to overcome the current crisis and build future resiliency.




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