Connectivity has become essential to our everyday lives and we simply cannot live without 24/7 access. In the highly competitive telecommunication market, customer experience becomes the ultimate differentiator. The antiquated 9-5 customer service and long hold times are no longer acceptable. WIZ AI helps the telecommunications industry improve the quality of their customer service 24/7, reach their customers with the latest plans and devices, while reducing cost and boosting profits.
Outbound lead generation to sell plans and upsell add-ons subscriptions such as data, Netflix etc.
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
Negotiate and obtain payment commitment from customers, including date and mode of payment, for their late phone bills.
Remind customers on upcoming payments or credit that is pre-due.
Arrange appointments for broadband or cable installation and maintenance.
Through conversation help customers navigate their requests. Together with Telco’s other omni-channel services, customer service is more effective.
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Understands what your customer is saying without relying on keywords.
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
WIZ Talkbots accurately recognize and log customer intent from unstructured call data.Our client dashboard gives you access to deep real-time insights into customer communications.React quickly to sudden issues, identify gaps in customer experience and more.
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.