WIZ Solutions for the Telecommunications Industry
Connectivity has become essential to our everyday lives and we simply cannot live without 24/7 access. In the highly competitive telecommunication market, customer experience becomes the ultimate differentiator. The antiquated 9-5 customer service and long hold times are no longer acceptable. WIZ AI helps the telecommunications industry improve the quality of their customer service 24/7, reach their customers with the latest plans and devices, while reducing cost and boosting profits.
0
%
Ex-customer reactivation rate
0
%
Overdue bill debt collection
40
%
Reduction in hold time
30
%
Expected cost savings
WIZ Talkbot Solutions For The Entire Customer Journey
Customer Outreach
TELE-SALES / LEAD GEN
Mobile Plan Promotion Add-Ons Promotion
Outbound lead generation to sell plans and upsell add-ons subscriptions such as data, Netflix etc.
AUTO RE-CONTRACTING
Re-contract pre-expiring plans
Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.
FAQs
First Tier Questions
- Plan and device details
- Device troubleshooting
- Re-contract dates
- Nearest outlets and business hours
Customer Care
DYNAMIC COLLECTION
Late Credit Servicing
Negotiate and obtain payment commitment from customers, including date and mode of payment, for their late phone bills.
COURTESY REMINDER
Pre-due Payment
Remind customers on upcoming payments or credit that is pre-due.
APPOINTMENT SCHEDULER
Confirmation / Rescheduling
Arrange appointments for broadband or cable installation and maintenance.
Customer Retention
CUSTOMER SUPPORT
Sophisticated Guidance
Through conversation help customers navigate their requests. Together with Telco’s other omni-channel services, customer service is more effective.
INTERACTIVE FEEDBACK
Free-flowing Conversation Questionnaires
Perform market or customer service quality surveys through tele-conversation is fast and convenient.
CROSS SELLING
And Up Selling
- Upgrade plan
- Devices
WIZ Talkbots Are Customizable To Your Specific Needs
Connect with your customers like never before.
Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.
Listens like a human
Supports ASEAN Languages
Understands what your customer is saying without relying on keywords.
Speaks like a local
Realistic Conversational Experiences
Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.
Logs like a bot
Smart Handovers to Human Agents
It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.
Unlocking deep customer data
WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.
Integrated Marketing
Accurate Business Insights
Customer Segmentation
Real-Time Decisions
Market Sentiment Analysis
Planning & Forecasting
Security & Privacy is our number 1 priority
Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.
Our security team is actively involved in design for all major projects.
WIZ solutions can be deployed in your cloud or on premises.
