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  • Home
  • Product
    • Capabilities
    • Technology
  • Industry Solutions
    • Telecommunication
    • Banking & Finance
    • Insurance
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  • About Us
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  • Resources
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Schedule a Demo

Telecommunication

Communicate seamlessly with your customers today.

Schedule a Demo

WIZ Solutions for the Telecommunications Industry

Connectivity has become essential to our everyday lives and we simply cannot live without 24/7 access. In the highly competitive telecommunication market, customer experience becomes the ultimate differentiator. The antiquated 9-5 customer service and long hold times are no longer acceptable. WIZ AI helps the telecommunications industry improve the quality of their customer service 24/7, reach their customers with the latest plans and devices, while reducing cost and boosting profits.

0 %

Ex-customer reactivation rate

0 %

Overdue bill debt collection

40 %

Reduction in hold time

30 %

Expected cost savings

WIZ Talkbot Solutions For The Entire Customer Journey

Customer Outreach

TELE-SALES / LEAD GEN

Mobile Plan Promotion Add-Ons Promotion

Outbound lead generation to sell plans and upsell add-ons subscriptions such as data, Netflix etc.

AUTO RE-CONTRACTING

Re-contract pre-expiring plans

Event or time trigger calls to existing customers to service their pre-expirings plans to lock-in sales.

FAQs

First Tier Questions


  • Plan and device details
  • Device troubleshooting
  • Re-contract dates
  • Nearest outlets and business hours

Customer Care

DYNAMIC COLLECTION

Late Credit Servicing

Negotiate and obtain payment commitment from customers, including date and mode of payment, for their late phone bills.

COURTESY REMINDER

Pre-due Payment

Remind customers on upcoming payments or credit that is pre-due.

APPOINTMENT SCHEDULER

Confirmation / Rescheduling

Arrange appointments for broadband or cable installation and maintenance.

Customer Retention

CUSTOMER SUPPORT

Sophisticated Guidance

Through conversation help customers navigate their requests. Together with Telco’s other omni-channel services, customer service is more effective.

INTERACTIVE FEEDBACK

Free-flowing Conversation Questionnaires

Perform market or customer service quality surveys through tele-conversation is fast and convenient.

CROSS SELLING

And Up Selling


  • Upgrade plan
  • Devices

WIZ Talkbots Are Customizable To Your Specific Needs

Connect With One Of Our Experts Today!

Connect with your customers like never before.

Meet evolving busines needs and customer expectations without the huge price tag. WIZ Talkbots allow you to scale your customer support capacity almost immediately without the need to hire, train and monitor additional staff or compromise on quality or response times.

Listens like a human

Supports ASEAN Languages

Understands what your customer is saying without relying on keywords.

Speaks like a local

Realistic Conversational Experiences

Each Talkbot is handcrafted to your unique situation. Your customers won’t be able to tell the difference between a Talkbot and a human.

Logs like a bot

Smart Handovers to Human Agents

It understands when a human touch is needed and facilitates a seamless transfer. Ensuring a smooth customer experience.

WIZ Talkbot Capabilities

Unlocking deep customer data

WIZ Talkbots accurately recognize and log customer intent from unstructured call data. Our client dashboard gives you access to deep real-time insights into customer communications. React quickly to sudden issues, identify gaps in customer experience and more.

Integrated Marketing

Accurate Business Insights

Customer Segmentation

Real-Time Decisions

Market Sentiment Analysis

Planning & Forecasting

Security & Privacy is our number 1 priority

Keeping your customer data safe is as important to us as it is to you.
Our platform is designed with unmatched enterprise-grade security that protects you and your customer.

Our security team is actively involved in design for all major projects.

WIZ solutions can be deployed in your cloud or on premises.

We perform regular security scans and audits.

Wiz Security & Privacy

Increase Customer Satisfaction Now

While heightening productivity, lowering costs, and accelerating growth. (It's a win-win!)

Schedule a Demo
Telecommunication
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Insurance
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E-Commerce

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Resources

  • How To Design A Talkbot
  • The Rise Of Conversational AI In Customer Service
  • Understanding Asia – Natural Language Processing in AI

Countries

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Email

  • marketing@wiz.ai
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