Most of us have spoken to voice assistants, whether it is Siri, Alexa, or Google Assistant. Some have even dealt with customer service agents powered by conversational artificial intelligence applications.
AI talkbots have been adopted by enterprises around the world to provide customer service at scale. The ASEAN market, however, represents a major challenge for AI conversational firms due to the many languages and dialects spoken in the region.
Jennifer Zhang, CEO and co-founder of Wiz.AI, saw an opportunity. “When we started in early 2019, there was nobody actually bringing voice AI products to Southeast Asia,” she told KrASIA. “Doing this in Southeast Asia is very challenging, but we want to target this market as our starting point to create our competitive technology advantage.”
Singapore-based startup Wiz.AI develops conversational AI technology. Its solutions serve enterprises of all scales in the region. The firm, which has offices in Nanjing and Jakarta, closed a USD 6 million pre-Series A round in May last year, led by GGV Capital. Wavemaker Partners, ZWC Partners, Insignia Ventures, and the Orion Fund managed by K3 Ventures were also part of the investment.
Conversational AI is a “programmatic and intelligent way of offering a conversational experience to mimic conversations with real people, through digital and telecommunication technologies,” according to Deloitte Digital. The firm expects the global conversational AI market to reach USD 17.64 billion by 2024, carrying a compound annual growth rate of 30.2%.
Jennifer Zhang, CEO and cofounder of Wiz.AI. Photo courtesy of Jennifer Zhang.
Wiz.AI’s talkbot automates outbound calls for enterprises to reach their customers. Graphic courtesy of Wiz.AI.