AI Solutions for Insurance: How JAGADIRI Boosted Call Connections 5X

Why AI Solutions for Insurance Are Essential Today

In today’s competitive insurance market, timing, personalization, and automation are key to winning customer trust and ensuring continuous coverage. That’s why AI solutions for insurance are no longer optional—they’re essential for insurers looking to stay ahead.

For JAGADIRI, a leading Indonesian insurer under PT Central Asia Financial (CAF), ensuring customers stay protected required smarter, more scalable engagement methods. That’s when they turned to artificial intelligence and insuranceinnovation with Voice AI and Talkbot technology from WIZ.AI.

JAGADIRI’s Journey with Talkbot and Voice AI

JAGADIRI provides life, accident, and health insurance via digital, telemarketing, and direct channels. However, traditional methods of premium reminders faced challenges:

• Low call connection rates, often under 10%
• High variability in agent performance and tone
• High variability in agent performance and tone

In June 2022, JAGADIRI partnered with WIZ.AI to roll out an advanced conversational AI Talkbot, leveraging the power of artificial intelligence in insurance. The results were immediate and tangible:

Results That Matter:

• Connection rates jumped from <10% to ~50%
• Cost efficiency improved 5.3X
• Talkbot costs 6% compared to 32% for agents

This success story highlights the potential of chatbots in insurance and Voice AI to revolutionize customer service while lowering costs and increasing engagement efficiency.

From Premium Reminders to Debt Collection: Expanding Use Cases

JAGADIRI didn’t stop at premium reminders. Encouraged by the results, they are expanding AI solutions for insuranceinto other critical areas:

• Debt collection for due and overdue accounts
• Welcome calls for onboarding new customers

This move shows how talkbot for insurance can evolve from a single use case into a company-wide automation engine, enhancing the insurance process automation journey end-to-end.

Unlocking the Future of Insurance Process Automation

Voice AI and chatbots aren’t just tools—they’re strategic enablers for AI solutions for insurance. As JAGADIRI’s experience shows, when paired with expert support and data-driven insights, these tools can transform both customer experience and operational efficiency.

Explore how AI solutions for insurance can automate, scale, and personalize your customer engagement.