PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI
PLDT Reinvents Customer Engagement with AI Agents from WIZ.AI PLDT, the largest telecommunications provider in the Philippines, has become the first in the country’s telco industry to integrate an AI-powered voice assistant into its customer engagement ecosystem. Deployed through its ICT subsidiary ePLDT, the company introduced Talkbot Pro, developed by Microsoft partner WIZ.AI, to support its collections team. Running securely on ePLDT’s […]
Human-AI Copilot: Scale Engagement, Drive Revenue
Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI Human-AI Copilot: How MNC Play Scaled Customer Engagement and Boosted Revenue with Voice AI A comprehensive case study showcasing the transformative power of Human-AI copilot in telecommunications Executive Summary MNC Play transformed their customer retention strategy and delivered remarkable results using […]
Link Net meningkatkan jangkauan pelanggan mereka dengan WIZ Talkbots
Link Net telah menghadirkan konektivitas internet dan hiburan rumah bagi masyarakat Indonesia selama lebih dari 20 tahun dengan First Media, i-solution, dan Link Net. Saat ini, mereka melayani hingga 2,8 juta rumah di 23 kota di Indonesia. Untuk mengelola akun pelanggan, terutama saat penagihan jatuh tempo tagihan, hal itu merupakan sebuah proses yang cukup panjang. […]
JAGADIRI mencapai efisiensi biaya 5.3 kali lebih tinggi dengan Talkbot dari WIZ
0 % Peningkatan Laju Kontak 0 % Perbaikan Rasio Biaya 0 x Lebih Hemat Biaya Daripada Agen Manusia JAGADIRI mempunyai tujuan untuk melindungi aspirasi nasabah Indonesia di bawah naungan PT Central Asia Financial (CAF). JAGADIRI menyediakan asuransi jiwa, kecelakaan, dan kesehatan melalui saluran pemasaran digital, pemasaran telepon, dan pemasaran langsung. “Intinya, asuransi itu berbeda dengan […]
Talkbot Automation at Link Net: Transforming Debt Collection and Customer Retention
Talkbot Automation: A New Era for Link Net’s Collections and Customer Retention For over 20 years, Link Net has been providing Indonesians with internet connectivity and home entertainment through the First Media, i-solution, and Link Net brands. Today, the company serves 2.8 million homes across 23 cities in Indonesia. But managing overdue accounts was a […]
Voicebot Solutions for Contact Centers
transcosmos Partners with WIZ.AI for AI Voicebot Solutions in Indonesia transcosmos Partners with WIZ.AI for AI Voicebot Solutions in Indonesia Voicebot solutions for contact centers enhance customer experience across Indonesia’s diverse linguistic landscape. Strategic Partnership Launch With WIZ.AI, transcosmos inc. has developed an innovative voicebot solutions for contact centers. This partnership brings advanced voice AI […]