Game-changing communication: How LLMs are impacting Southeast Asian telcos
The telecommunications industry in Southeast Asia is one of the fastest-growing and most dynamic markets in the world. With a population of over 650 million people and a rapidly expanding middle class, the region offers immense opportunities for businesses to tap into new markets and grow their customer base. However, the industry is not without […]
A roadmap to successful, ROI-driven AI adoption for enterprises
Artificial intelligence, specifically voice AI, has the potential to revolutionise the way companies interact with their customers. Companies that adopt voice AI solutions are poised to reap numerous benefits, from time and cost savings to increased customer satisfaction. But how do you figure out where to deploy AI solutions? Finding the sweet spot for AI […]
How AI technology can help call centers up their game
Call centers play a critical role in shaping customer experiences – many, if not most, of customer queries get routed to a contact center. These business units are also often the ones who do a lot of customer outreach, promoting new offers or enlisting new customers. With so much customer interface, it makes sense to […]
Build richer customer profiles by unlocking hidden preferences with AI
The surge of interest in artificial intelligence (AI) brought about by the launch of GPT-3 – the engine behind OpenAI’s ChatGPT bot – has gotten more businesses exploring possibilites in AI technology. One of the more obvious benefits of AI technology is its ability to analyze large amounts of data quickly and accurately. Voice AI pushes […]
Voice AI: The future of proactive customer service
In recent years, proactive customer service has emerged as a game-changer in the world of customer experience (CX). Instead of waiting for customers to report issues or complaints, businesses are taking a more proactive approach by reaching out to customers with relevant information, personalized recommendations, and real-time support. This shift towards proactive customer service is […]
Transform your operations with voice AI technology
Events in recent years have accelerated digital transformation across the globe. More than ever, businesses see the importance of leveraging digital technologies to stay competitive in today’s rapidly evolving landscape. These same businesses are embracing new digital tools to improve operational efficiency, enhance customer experiences, and drive growth. One of the key technologies driving digital […]