How AI can boost results in debt collection
For many companies that need to conduct payment collections, resolving accounts that are past due is one of the trickiest parts of the business. Many of these customers are hard to contact, and once contacted, getting commitment to settle dues is another hurdle. Fortunately, conversational voice AI can help. Harnessing the power of AI technology […]
CX trends and how to make the most of them
The customer experience space is changing rapidly. As new technologies emerge, customer behaviours shift – but sometimes not in the way businesses expect. Here are the top CX trends identified by Gartner research, and how brands can leverage these changes. Proactive service prompts more engagement, not less Outbound customer engagement is on the rise, and […]
How to transform voice data into actionable insights
Many businesses, particularly in the financial services industry, have a treasure trove of data that’s just waiting to be uncovered. “Businesses which have high call centre demand typically store voice data in a system for seven years,” shares WIZ.AI Chairman and co-founder Jianfeng Lu, in an interview with Startup SG. “However, the data is unstructured […]
Creating authentic connections to engage customers in the digital age
The rise of e-commerce and social media have given businesses new opportunities as well as challenges when it comes to connecting with their customer base. Brands are now able to reach and engage with customers in innovative ways through channels like Facebook, WhatsApp, and even TikTok – and customers expect them to. In the State […]
Elevate customer experience through smart design, not just technology
Last 08 February 2023, we concluded our successful webinar “Customer Engagement Strategies for APAC Leaders in 2023 and Beyond” – done in partnership with Microsoft and Whispir. Speakers Shuh Hun Tan (Commercial Business Lead at Microsoft) and Andrew Fry (Global Vice-President for Strategic Partnerships at Whispir) shared their insights on customer experience (CX) within the […]
Compete – and win – by delivering amazing customer experiences
In today’s competitive landscape, customer experience has become a key differentiator for businesses. Customers now have access to more options than they had in all of history – and they’re mostly available at their fingertips. Companies must now work harder than ever to stand out, and part of that differentiation is through crafting a memorable […]