Revolutionary voice AI technology enhances customer engagement at scale
SINGAPORE, Feb. 5, 2021 /PRNewswire/ — Singapore-based startup, Wiz.AI, has teamed up with Mobile Virtual Network Operator (MVNO), Zero1. With this partnership, Zero1 uses Wiz.AI’s conversational Talkbots to automate outbound calls and engage more customers.
Thanks to this technology, Zero1’s customers can now interact with Talkbots to resolve their queries at any time of day.
Talkbots, powered by Wiz.AI’s advanced AI, work like virtual customer service representatives. They understand each conversation in natural language and reply in a localised, human-like accent. When needed, they quickly transfer calls to a human agent.
This automation has boosted Zero1’s response rates by nearly four times compared to human agents, without losing the personal touch.
Jennifer Zhang, CEO and co-founder of Wiz.AI, shared, “We’re thrilled to support Zero1 in improving their customer engagement. Our Talkbots automate routine tasks, freeing up human agents for more complex issues. Additionally, they continuously learn and improve with every call. This flexibility makes them a great fit for many industries.”
Stuart Tan, CEO and founder of Zero1, added, “Wiz.AI’s detailed engagement data lets us proactively handle urgent queries. With the Outreach Talkbot, we reassure our customers that we’re always listening to their needs.”
Each Talkbot call is recorded and sorted based on the customer’s intention and interest. As a result, Zero1 can now deliver hyper-personalized outreach tailored to each customer’s unique needs.
Moreover, Wiz.AI’s Talkbots adapt easily to different industries. They support languages like English, Mandarin, Singlish, and Bahasa Indonesia, giving Wiz.AI a strong global edge.
About Wiz.AI
Wiz.AI uses voice AI to revolutionize customer service. Its Talkbots help businesses engage with customers at scale using natural, human-like conversations. By switching from reactive to proactive engagement, Wiz.AI’s clients see clear returns on investment.
About Zero1
Founded in 2017, Zero1 is a Mobile Virtual Network Operator licensed by Singapore’s Info-communications Media Development Authority. Zero1 aims to become a leading regional mobile service provider by offering unparalleled value and disruptive use of technology. Since launching Singapore’s first unlimited mobile data service in 2018, Zero1 has grown to over 100,000 subscribers and is expanding regionally in Southeast Asia.
