transcosmos Partners with WIZ.AI for AI Voicebot Solutions in Indonesia
Voicebot solutions for contact centers enhance customer experience across Indonesia’s diverse linguistic landscape.
Strategic Partnership Launch
With WIZ.AI, transcosmos inc. has developed an innovative voicebot solutions for contact centers. This partnership brings advanced voice AI technology to Indonesian contact centers.
The collaboration enables transcosmos to provide automated customer services in three key Indonesian languages. These include Indonesian, Javanese, and Sudanese.
WIZ.AI’s localized conversational talkbots help clients connect with customers at scale. They deliver the right message at the right time across multiple channels.
Key Benefits
- Multilingual support for Indonesian market
- Seamless omnichannel customer engagement
- Scalable automation for contact centers
- Enhanced customer experience delivery
Advanced AI Technology
WIZ.AI Talkbots deliver human-like conversations with 95% of users unable to detect they’re speaking with AI
Multilingual Support
Supports over 9 local languages and accents. Includes English, Bahasa Indonesia, Malay, Mandarin, Thai, and Vietnamese.
Self-Learning AI
Features powerful self-learning dialogue management. Includes speech pattern recognition and text-to-speech customization.
Analytics Platform
Transforms unstructured voice data into rich, structured insights. Enables personalized customer journey mapping.
“Our Talkbots have been developed and optimised for the ASEAN market. We are excited about our partnership with transcosmos. We look forward to helping more clients in the Indonesian market. This enables enterprises to automate highly human-like customer experience at scale while delivering enhanced business results.”
Jennifer Zhang
CEO and Co-founder, WIZ.AI
Implementation Scope
Current Applications
- Customer experience surveys
- Outbound customer services
- Initial inbound customer responses
- Process automation capabilities
Channel Coverage
Performance Metrics
About transcosmos
transcosmos launched operations in 1966. The company combines superior people with up-to-date technology. This enhances clients’ competitive strength through superior services.
The company operates from 172 bases across 28 countries and regions with an Asia focus. transcosmos continuously pursues Operational Excellence while supporting business processes.
Indonesia Operations
- • Established in June 2013 with PT Cyberindo Aditama
- • 5 centers: 3 in Jakarta, 2 in Semarang
- • 2,500+ team members
- • Services: Contact center, digital marketing, app development
About WIZ.AI
WIZ.AI is a global leading conversational voice AI technology innovator. The company revolutionizes traditional B2C communication through hyper-personalized solutions.
With over 200 clients including Fortune 500 companies, WIZ.AI serves various industries. These include Banking, Insurance, Fintech, Telecommunications, E-commerce, Healthcare, and Government.
Talkbot Platform
- • Delivers 100M+ automated interactions hourly
- • Self-learning dialogue management
- • Speech pattern recognition
- • Data-driven customer engagement analytics
Related Services
Call Center Services
Comprehensive contact center solutions for enhanced customer experience
ASEAN Market Services
Localized services across Southeast Asian markets
Digital Transformation
Comprehensive digital solutions for business growth
Originally published on transcosmos official website
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.
